Customer Support

Customer service and technical support.

207 Topics 2 Followers

KB

SB-RKT4P-4TB software firmware update SB-RKT4P-4TB software
2/15/23, 11:03 AM • Keith Barton 2/15/23, 1:52 PM

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Sabrent
2/15/23, 1:52 PM

@Keith Barton The Acronis, SSC, CP, and Firmware downloads are intended for Windows. Some functio...
RB

Sabrent Rocket 4.0 Plus 2Tb - DEGRADATION
2/15/23, 9:06 AM • ROBERTO BEN SVAITER 2/15/23, 1:49 PM

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Sabrent
2/15/23, 1:49 PM

@ROBERTO BEN SVAITER The drives looks okay. Your Host Writes are not particularly high. The Healt...
MW

EC-SSD2 sn530 western digital Sabrent EC-SSD2 unable to read Western Digital ch sn530 nvme drive
2/6/23, 3:10 PM • Michael Wheeler 2/7/23, 2:13 PM

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Sabrent
2/7/23, 2:13 PM

@Michael Wheeler The CH SN530 is 2230 and extra care must be used with 2230 drives in this enclos...
B

EC-DFLT is broken after firmware update, drive possibly broken as well
11/26/22, 12:31 AM • Bill 11/26/22, 12:48 PM

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Sabrent
11/26/22, 12:48 PM

@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other ...
OR

EC-SS31 and Acronis?
10/27/22, 2:51 PM • Ol'Man River 10/28/22, 12:40 PM

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Sabrent
10/28/22, 12:40 PM

@Ol'Man River If you go to our Acronis page and check compatibility at the bottom, the EC-SSHD is...
RS

Customer Service Sabrent customer service is only through email
9/6/22, 3:18 PM • Rene Schuchter 9/7/22, 2:02 AM

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Rene Schuchter
9/7/22, 2:02 AM

Thank you.
RG

Peak power draw of Rocket Nano 1TB
7/28/22, 10:13 PM • Roy Gao 8/2/22, 12:53 AM

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Sabrent
8/2/22, 12:53 AM

Apologies for taking some time to get back to you. The exact peak power draw can vary based on ca...

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