Customer Support

Customer service and technical support.

203 Topics 2 Followers

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USB-C Hub HB-3A4C
6/22/24, 11:45 AM • michael.flournoy 6/24/24, 11:50 AM

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Sabrent
6/24/24, 11:50 AM

@michael.flournoy You may contact customer service on the main website and request a firmware upd...
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Sabrent ec-snve + WD SN850x 4Tb not recognized in S22 (android one ui 6.0)
5/18/24, 1:14 AM • to.bo 6/15/24, 11:03 PM

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Michael Duer
6/15/24, 11:03 PM

@to.bo Yes, I have the same issue except I am using the plug in docking station. &nbs...
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(EC-DSK2) how to check status of cloning? safe to abort?
6/13/24, 12:03 AM • dcurry789 6/14/24, 12:20 PM

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Sabrent
6/14/24, 12:20 PM

@dcurry789 Offline cloning is sector-by-sector which can be very slow. Also, it's important the d...
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EC-DFLT EC-DFLT sudden failure and troubleshooting
5/23/24, 3:58 PM • z z 5/23/24, 4:51 PM

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Sabrent
5/23/24, 4:51 PM

@z z Please contact technical support on the main website. The HDD is probably fine, it may be a ...
BH

Created a ticket over a week ago, no response
3/27/24, 12:08 AM • Braheem Hazeem 4/2/24, 8:37 AM

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Sabrent
4/2/24, 8:37 AM

@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replac...
NC

HB-TC5P Multi-Port USB Type-C Hub not recognizing multiple devices
3/13/24, 1:47 PM • Nick Coronado 3/13/24, 3:35 PM

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Sabrent
3/13/24, 3:35 PM

@Nick Coronado Unfortunately, the USB-C PD port is for PD input only.
ts

sd SABRENT Scheda SD 256GB v60 - SD-TL60-256GB no longer detected by camera/pc
3/12/24, 5:18 AM • tino serraiocco 3/13/24, 6:51 AM

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tino serraiocco
3/13/24, 6:51 AM

@Sabrent not work, tested yesterday afternoon. i have loose my work . never sabrent again
RK

Docking station 3.5 HDD HDD HDD Keeps Spinning in 5-Bay Docking Station
1/29/24, 3:12 PM • Ryan K 2/9/24, 10:54 AM

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Sabrent
2/9/24, 10:54 AM

@Ryan K I have, I appreciate you posting back with your findings!
MS

nvme 2.5 Does anyone know where the office is in China?
2/4/24, 9:38 AM • MD SOHAG SARKER 2/6/24, 1:25 PM

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Sabrent
2/6/24, 1:25 PM

@MD SOHAG SARKER https://en.52wmb.com/supplier/5227295 I don't know if this is still accurate (ad...
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4-bay Sabrent (Model DS-SC4B) - Not Powering on
1/31/24, 7:05 PM • JosephYates 2/4/24, 4:16 PM

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Sabrent
2/4/24, 4:16 PM

@JosephYates That is what I was told but I will verify this week. In any case, the lights should ...
BS

Error issue nvme Intermittent loss of NVME drive in windows 11.
12/10/23, 3:07 PM • Ben Swinburn 12/13/23, 2:04 PM

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Sabrent
12/13/23, 2:04 PM

@Ben Swinburn You should check for voltage drops under load. M.2 SSDs use 3.3V with usually a tol...
JS

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

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The Sabrent Informer
9/18/23, 10:46 AM

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
RM

EC-SSHD EC-SSHD With CDROM Drive?
3/23/23, 2:11 PM • Richard Morey 3/26/23, 2:52 PM

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Sabrent
3/26/23, 2:52 PM

@Richard Morey It depends on the device and port, as a 0.5A port for a 3.5" HDD for example would...
MH

Sabrent NVMe M2 to PCIe problem
3/4/23, 5:05 PM • Michael Halsall 3/8/23, 2:38 PM

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Sabrent
3/8/23, 2:38 PM

@Michael Halsall Just making sure, thank you. Yes, the 980 PRO should work with the adapter. The ...
JG

SB-ROCKET-NVMe4-2TB on Xiwai 4X NVME M.2 AHCI to PCIE Express 3.0 Gen3 X16 Raid Card
3/5/23, 3:57 PM • John Grabner 3/6/23, 3:47 PM

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Sabrent
3/6/23, 3:47 PM

@John Grabner After doing research on this motherboard and checking its manual, I would say that ...
KB

SB-RKT4P-4TB software firmware update SB-RKT4P-4TB software
2/15/23, 11:03 AM • Keith Barton 2/15/23, 1:52 PM

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Sabrent
2/15/23, 1:52 PM

@Keith Barton The Acronis, SSC, CP, and Firmware downloads are intended for Windows. Some functio...
RB

Sabrent Rocket 4.0 Plus 2Tb - DEGRADATION
2/15/23, 9:06 AM • ROBERTO BEN SVAITER 2/15/23, 1:49 PM

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Sabrent
2/15/23, 1:49 PM

@ROBERTO BEN SVAITER The drives looks okay. Your Host Writes are not particularly high. The Healt...
MW

EC-SSD2 sn530 western digital Sabrent EC-SSD2 unable to read Western Digital ch sn530 nvme drive
2/6/23, 3:10 PM • Michael Wheeler 2/7/23, 2:13 PM

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Sabrent
2/7/23, 2:13 PM

@Michael Wheeler The CH SN530 is 2230 and extra care must be used with 2230 drives in this enclos...
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Rocket 4 Plus G Technical Support Dual-Sided M.2 SSD Rocket 4 Plus - G Support documentation?
12/16/22, 5:27 PM • Steve 12/18/22, 8:38 PM

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Sabrent
12/18/22, 8:38 PM

@Steve Reading up on this it seems the specifications for M.2 vary. Typically the PCB is 0.8mm +/...
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EC-DFLT is broken after firmware update, drive possibly broken as well
11/26/22, 12:31 AM • Bill 11/26/22, 12:48 PM

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Sabrent
11/26/22, 12:48 PM

@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other ...

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