Customer Support

Customer service and technical support.

207 Topics 2 Followers

EB

DS-5R15 - Virtual Disk Error DS-5R15 - Unable to create any disk/volume type
8/19/24, 7:42 PM • Eric Beauchamp 8/26/24, 9:20 PM

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Eric Beauchamp
8/26/24, 9:20 PM

I was able to add all the disk under the Storage Space. I should used this option at the begining...
j

EC-SSD2 won't clone
8/7/24, 8:55 AM • johnwheeler 8/9/24, 3:11 PM

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Sabrent
8/9/24, 3:11 PM

@johnwheeler If the drives are identical and known to be working, it should work. If the drives a...
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Sabrent USB-C 7-Port 48W Powered Hub (HB-3A4C) Recommended max cable length for powered USB-C port (HB-3A4C, USB-C 7-Port 48W Powered Hub)
7/19/24, 12:43 PM • fitzfrobozz 7/22/24, 11:12 AM

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Sabrent
7/22/24, 11:12 AM

@fitzfrobozz Hey, we're back from the weekend. Be aware that using adapters can also impact cable...
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DS-U3B4 does not recognize all drives sometimes, other times none of the drives, etc!!
7/18/24, 6:28 PM • hector305+onecountry 7/19/24, 1:18 PM

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Sabrent
7/19/24, 1:18 PM

@hector305+onecountry Hello! Please contact customer service/technical support on our website for...
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4-bay Sabrent (Model DS-SC4B) Macmini m1 DS-SC4B Keeps Powering Down
7/10/24, 6:47 PM • jkovach6 7/11/24, 12:57 PM

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Sabrent
7/11/24, 12:57 PM

@jkovach6 Does the drive respond properly in any of the other bay positions?
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SB-TB4K SB-TB4 KVM - Apple Studio Display monitor not working
6/29/24, 5:07 PM • glenramirez 6/30/24, 4:32 PM

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Sabrent
6/30/24, 4:32 PM

@glenramirez You might need a TB4 dock + KVM switch, see the comments here. Some Apple hardware o...
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USB-C Hub HB-3A4C
6/22/24, 11:45 AM • michael.flournoy 6/24/24, 11:50 AM

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Sabrent
6/24/24, 11:50 AM

@michael.flournoy You may contact customer service on the main website and request a firmware upd...
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Sabrent ec-snve + WD SN850x 4Tb not recognized in S22 (android one ui 6.0)
5/18/24, 1:14 AM • to.bo 6/15/24, 11:03 PM

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MD

Michael Duer
6/15/24, 11:03 PM

@to.bo Yes, I have the same issue except I am using the plug in docking station. &nbs...
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(EC-DSK2) how to check status of cloning? safe to abort?
6/13/24, 12:03 AM • dcurry789 6/14/24, 12:20 PM

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Sabrent
6/14/24, 12:20 PM

@dcurry789 Offline cloning is sector-by-sector which can be very slow. Also, it's important the d...
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EC-DFLT EC-DFLT sudden failure and troubleshooting
5/23/24, 3:58 PM • z z 5/23/24, 4:51 PM

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Sabrent
5/23/24, 4:51 PM

@z z Please contact technical support on the main website. The HDD is probably fine, it may be a ...
BH

Created a ticket over a week ago, no response
3/27/24, 12:08 AM • Braheem Hazeem 4/2/24, 8:37 AM

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Sabrent
4/2/24, 8:37 AM

@Braheem Hazeem You call yesterday is in the system and you should be taken care of with a replac...
NC

HB-TC5P Multi-Port USB Type-C Hub not recognizing multiple devices
3/13/24, 1:47 PM • Nick Coronado 3/13/24, 3:35 PM

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Sabrent
3/13/24, 3:35 PM

@Nick Coronado Unfortunately, the USB-C PD port is for PD input only.
ts

sd SABRENT Scheda SD 256GB v60 - SD-TL60-256GB no longer detected by camera/pc
3/12/24, 5:18 AM • tino serraiocco 3/13/24, 6:51 AM

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tino serraiocco
3/13/24, 6:51 AM

@Sabrent not work, tested yesterday afternoon. i have loose my work . never sabrent again
MS

nvme 2.5 Does anyone know where the office is in China?
2/4/24, 9:38 AM • MD SOHAG SARKER 2/6/24, 1:25 PM

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Sabrent
2/6/24, 1:25 PM

@MD SOHAG SARKER https://en.52wmb.com/supplier/5227295 I don't know if this is still accurate (ad...
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4-bay Sabrent (Model DS-SC4B) - Not Powering on
1/31/24, 7:05 PM • JosephYates 2/4/24, 4:16 PM

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Sabrent
2/4/24, 4:16 PM

@JosephYates That is what I was told but I will verify this week. In any case, the lights should ...
BS

Error issue nvme Intermittent loss of NVME drive in windows 11.
12/10/23, 3:07 PM • Ben Swinburn 12/13/23, 2:04 PM

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Sabrent
12/13/23, 2:04 PM

@Ben Swinburn You should check for voltage drops under load. M.2 SSDs use 3.3V with usually a tol...
JS

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

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The Sabrent Informer
9/18/23, 10:46 AM

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
RM

EC-SSHD EC-SSHD With CDROM Drive?
3/23/23, 2:11 PM • Richard Morey 3/26/23, 2:52 PM

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Sabrent
3/26/23, 2:52 PM

@Richard Morey It depends on the device and port, as a 0.5A port for a 3.5" HDD for example would...
MH

Sabrent NVMe M2 to PCIe problem
3/4/23, 5:05 PM • Michael Halsall 3/8/23, 2:38 PM

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Sabrent
3/8/23, 2:38 PM

@Michael Halsall Just making sure, thank you. Yes, the 980 PRO should work with the adapter. The ...
JG

SB-ROCKET-NVMe4-2TB on Xiwai 4X NVME M.2 AHCI to PCIE Express 3.0 Gen3 X16 Raid Card
3/5/23, 3:57 PM • John Grabner 3/6/23, 3:47 PM

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Sabrent
3/6/23, 3:47 PM

@John Grabner After doing research on this motherboard and checking its manual, I would say that ...

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