Customer Support

Customer service and technical support.

181 Topics 0 Followers

JS

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

10

10
Posts

809
Views

TSI

The Sabrent Informer
9/18/23, 10:46 AM

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
DS

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

2

2
Posts

946
Views

S

Sabrent
9/16/23, 2:38 PM

@Douglas Smith You may be able to get a firmware update from technical support that will assist w...
SM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

4

4
Posts

1.9k
Views

S

Sabrent
8/18/23, 11:44 AM

@Finn Sawyer It's designed for two, if it doesn't work with two it could be the power supply or o...
gb

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

2

2
Posts

1.3k
Views

S

Sabrent
8/11/23, 12:45 PM

@george beck I recommend contacting our technical support/customer service, on our website, for d...
CM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

2

2
Posts

354
Views

S

Sabrent
8/7/23, 2:41 PM

@Chuck McReynolds My advice would be to check for a BIOS/UEFI update first, assuming you have tri...
DK

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

3

3
Posts

3.5k
Views

DK

David Keenum
7/19/23, 2:53 PM

@Sabrent alright, i'll give that a try. Thank you for the response.
VB

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

2

2
Posts

185
Views

S

Sabrent
7/17/23, 12:47 PM

@Vergil Beers You may need to use something more advanced than Windows Disk Management, such as M...
VB

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

2

2
Posts

354
Views

S

Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box and/or the back of the SSD.
VB

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

2

2
Posts

591
Views

S

Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box.
t

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

13

13
Posts

3k
Views

S

Sabrent
7/12/23, 11:30 AM

@Stefano Distefani This won't work for 3.5" HDDs on this adapter.
SD

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

3

3
Posts

675
Views

S

Sabrent
7/12/23, 11:29 AM

@Stefano Distefani Correct, 3.5" is not accepted since USB only provides 5V power.
HK

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

2

2
Posts

648
Views

S

Sabrent
7/10/23, 3:47 PM

@Hemant Kumar Magic Leap-2 Ethernet-to-USB adapter support is dependent on their software. You'd ...
DH

Cloning a System drive
1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

4

4
Posts

1.8k
Views

S

Sabrent
7/10/23, 12:10 PM

@David Lloyd There may be multiple partitions; show the sidebar and show all devices as done here...
MB

No extended monitor mode using USB-CKDH with Macbook Pro
6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

2

2
Posts

231
Views

S

Sabrent
6/26/23, 12:18 PM

@Mark Bosic Apologies for not getting back to you over the weekend. I have been informed that you...
RM

5 Bay Dock key lock Lost Tray Lock Key
6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM

2

2
Posts

445
Views

S

Sabrent
6/21/23, 2:24 PM

@Richard Morey You can send a message off to customer service to see if they can help you. If not...
DL

USB HD docking station USB SATA HD Docking Station not seen by WIndows 11
6/15/23, 3:47 PM • David Leasure 6/18/23, 4:07 PM

2

2
Posts

3.3k
Views

S

Sabrent
6/18/23, 4:07 PM

@David Leasure Apologies for not getting back to you on this due to the weekend. You can format t...
t

EC-T3NS Slow Write Speed EC-T3NS Thunderbolt 3 to NVMe Enclosure Reads Faster But Writes Slower Than Previous USB Enclosure
6/13/23, 1:33 PM • timoto 6/15/23, 1:56 PM

5

5
Posts

778
Views

S

Sabrent
6/15/23, 1:56 PM

@timoto Looks good!
TB

Control Panel Not Loading Then Crashing
5/23/23, 9:23 AM • Tyler Bates 5/24/23, 12:59 PM

4

4
Posts

1.3k
Views

S

Sabrent
5/24/23, 12:59 PM

@Tyler Bates It may or may not work in an enclosure. Enclosures may present themselves as SCSI de...
TT

Terrible Customer Support
4/18/23, 1:47 PM • Theo Thompson 5/23/23, 4:59 PM

3

3
Posts

345
Views

TT

Theo Thompson
5/23/23, 4:59 PM

I am still waiting for a response from my previous escalation that was over a month ago. Please ...
kc

Firmware EC-DFLT scsi EC-DFLT
3/30/23, 11:17 PM • kturro chamorro 5/22/23, 5:17 PM

14

14
Posts

1.1k
Views

kc

kturro chamorro
5/22/23, 5:17 PM

@Sabrent but don't you think that SABRENT should be the one to provide an automatic tool to do t...

1
2
3
4
5
6
7 / 10
8
9
10

Latest topics

View all

Pre-Sales Questions »
2-Port USB Type-C KVM USB-KCPD

Ballstone 8/19/25, 3:55 PM 2
Pre-Sales Questions »
Thermal pad thickness EC-SNVE

naustodark 8/13/25, 10:28 PM 1
General Product Discussion »
HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

bikeman09 8/10/25, 10:48 PM 2
Customer Support »
SB-TB4K power supply have bee sound on and LED off.

kennyli2 8/9/25, 8:07 AM
Pre-Sales Questions »
NVMe M.2 to PCIe Adapter

jnburnett2003 8/7/25, 6:14 AM 1

Latest posts

View all

B

2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/20/25, 10:56 PM

Pre-Sales Questions
S

2-Port USB Type-C KVM USB-KCPD

Latest: Sabrent 8/19/25, 7:30 PM

Pre-Sales Questions
B

2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/19/25, 3:55 PM

Pre-Sales Questions
S

Thermal pad thickness EC-SNVE

Latest: Sabrent 8/19/25, 11:00 AM

Pre-Sales Questions
k

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Latest: kpm27216 8/19/25, 3:10 AM

General Product Discussion

Forum statistics

Page views (24h):: 480

Page views (30d):: 17,274

Topics:: 318

Posts:: 1,288

Members:: 2,341

Newest members

View all

RR

Robby Rickman

8/21/25, 8:12 PM United States
RD

Robert DuBose

8/19/25, 5:36 AM United States
k

kpm27216

8/19/25, 3:09 AM United States 1
B

Ballstone

8/19/25, 3:07 AM United States 1
LHT

Liam H Thomson

8/18/25, 6:09 PM Canada

Customer Support

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04 9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives? 9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue 12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working 8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station 8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process 7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space 7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location 7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device. 7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Error Firmware True Image Unable to run True Image or Update Firmware 12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works! 7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps] 7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

Cloning a System drive 1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

No extended monitor mode using USB-CKDH with Macbook Pro 6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

5 Bay Dock key lock Lost Tray Lock Key 6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM

USB HD docking station USB SATA HD Docking Station not seen by WIndows 11 6/15/23, 3:47 PM • David Leasure 6/18/23, 4:07 PM

EC-T3NS Slow Write Speed EC-T3NS Thunderbolt 3 to NVMe Enclosure Reads Faster But Writes Slower Than Previous USB Enclosure 6/13/23, 1:33 PM • timoto 6/15/23, 1:56 PM

Control Panel Not Loading Then Crashing 5/23/23, 9:23 AM • Tyler Bates 5/24/23, 12:59 PM

Terrible Customer Support 4/18/23, 1:47 PM • Theo Thompson 5/23/23, 4:59 PM

Firmware EC-DFLT scsi EC-DFLT 3/30/23, 11:17 PM • kturro chamorro 5/22/23, 5:17 PM

Search

Latest topics

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

SB-TB4K power supply have bee sound on and LED off.

NVMe M.2 to PCIe Adapter

Latest posts

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Forum statistics

Newest members

Robby Rickman

Robert DuBose

kpm27216

Ballstone

Liam H Thomson

Most liked authors

Sabrent

Aqualung

Almighty1

Kevin Li

mc1903

jaime pascual

The Sabrent Informer

strangelydim

Ryan K

Fox MacLure

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

Cloning a System drive
1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

No extended monitor mode using USB-CKDH with Macbook Pro
6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

5 Bay Dock key lock Lost Tray Lock Key
6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM

USB HD docking station USB SATA HD Docking Station not seen by WIndows 11
6/15/23, 3:47 PM • David Leasure 6/18/23, 4:07 PM

EC-T3NS Slow Write Speed EC-T3NS Thunderbolt 3 to NVMe Enclosure Reads Faster But Writes Slower Than Previous USB Enclosure
6/13/23, 1:33 PM • timoto 6/15/23, 1:56 PM

Control Panel Not Loading Then Crashing
5/23/23, 9:23 AM • Tyler Bates 5/24/23, 12:59 PM

Terrible Customer Support
4/18/23, 1:47 PM • Theo Thompson 5/23/23, 4:59 PM

Firmware EC-DFLT scsi EC-DFLT
3/30/23, 11:17 PM • kturro chamorro 5/22/23, 5:17 PM