Customer Support

Customer service and technical support.

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ZF

EC-SSHD (Older model) applied Firmware upgrade -- Acronis will not Clone
12/30/22, 1:13 PM • Zippy Flagmaster 12/30/22, 1:58 PM

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Sabrent
12/30/22, 1:58 PM

@Zippy Flagmaster The Acronis software checks the hardware string to make sure the device is one ...
lg

USB 2.0 to sata hdd adapter: pc won't recognize drive and sata light won't go on. What should I do?
12/26/22, 3:20 PM • lloyd gray 12/27/22, 4:16 PM

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Sabrent
12/27/22, 4:16 PM

@lloyd gray Does the HDD spin up? If the LED indicator is not coming on it's possibly a power pro...
MB

Windows 11 Support for Serial Adapter
12/21/22, 8:12 AM • Maty Blanc 12/22/22, 7:07 AM

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MB

Maty Blanc
12/22/22, 7:07 AM

@Sabrent Thank you, that driver seemed to do the trick. I won't be back in the office, to physica...
S

Rocket 4 Plus G Technical Support Dual-Sided M.2 SSD Rocket 4 Plus - G Support documentation?
12/16/22, 5:27 PM • Steve 12/18/22, 8:38 PM

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Sabrent
12/18/22, 8:38 PM

@Steve Reading up on this it seems the specifications for M.2 vary. Typically the PCB is 0.8mm +/...
B

EC-DFLT is broken after firmware update, drive possibly broken as well
11/26/22, 12:31 AM • Bill 11/26/22, 12:48 PM

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Sabrent
11/26/22, 12:48 PM

@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other ...
D1

Sabrent Bluetooth Driver & Manual Links are broken
11/16/22, 8:23 PM • DMI 123 11/25/22, 8:22 PM

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Sabrent
11/25/22, 8:22 PM

@DMI 123 @K G The downloads should work now! Sorry about the delay.
GH

Compatablility with Rocket Q M.2 2280 SSD
11/21/22, 6:11 PM • George Hooks 11/22/22, 7:13 PM

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Sabrent
11/22/22, 7:13 PM

@George Hooks It would be possible to use this on many PCs as you could place the drive in an app...
l

Specific PID/VID for CB-DB9P usb-2-serial cable
11/18/22, 3:03 PM • laurent.decool 11/20/22, 3:41 PM

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Sabrent
11/20/22, 3:41 PM

@laurent.decool For RS-232 support it does of course require a chipset/UART in the cable. We do h...
OR

EC-SS31, USB 3.1 Gen.1, Gen.2 EC-SS31 and USB 3.1 Gen. 2
11/13/22, 10:34 AM • Ol'Man River 11/14/22, 9:25 AM

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Sabrent
11/14/22, 9:25 AM

@Ol'Man River You can use a program like USB Device Tree Viewer to check the connection/port spee...
OR

Firmware update
10/2/22, 9:34 AM • Ol'Man River 11/11/22, 10:42 PM

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Sabrent
11/11/22, 10:42 PM

@Gianni Costanzi Once you confirm the chipset, which should be the JMS578 but may have changed, y...
MD

Docking station, NAS UASP 5 Bay Dock Does the 5 bay dock support UASP?
11/3/22, 5:55 AM • Max Drive 11/3/22, 5:19 PM

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Max Drive
11/3/22, 5:19 PM

Excellent, thanks for the quick answer :)
OR

EC-SS31 and Acronis?
10/27/22, 2:51 PM • Ol'Man River 10/28/22, 12:40 PM

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Sabrent
10/28/22, 12:40 PM

@Ol'Man River If you go to our Acronis page and check compatibility at the bottom, the EC-SSHD is...
MN

Docking station, NAS Using the USB-c 'hub'?
8/18/22, 11:21 PM • Michael Nelson 10/24/22, 1:12 PM

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Sabrent
10/24/22, 1:12 PM

@Daniel Vondra I believe it would require changing or adding a chipset. I am passing on the sugge...
RH

Rocket 4 Plus G SB-RKTB-4TB performance Rocket 4 Plus G (SB-RKTB-4TB) Performance Issues
10/10/22, 8:40 PM • Ryan Haver 10/15/22, 7:07 PM

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Sabrent
10/15/22, 7:07 PM

@Ryan Haver Thank you for reporting back. I am sending this along so our technical support team i...
KW

How big HD
9/16/22, 10:46 AM • Ken Walsh 9/22/22, 2:02 PM

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Sabrent
9/22/22, 2:02 PM

@Ken Walsh Thank you for the update, that's good to hear.
RS

Customer Service Sabrent customer service is only through email
9/6/22, 3:18 PM • Rene Schuchter 9/7/22, 2:02 AM

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Rene Schuchter
9/7/22, 2:02 AM

Thank you.
VS

Docking Station Issues
7/27/22, 8:00 PM • Vincent Scala 8/2/22, 12:59 AM

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Sabrent
8/2/22, 12:59 AM

I will have a technician check this out. Make sure you are using the power adapter as it would be...
RG

Peak power draw of Rocket Nano 1TB
7/28/22, 10:13 PM • Roy Gao 8/2/22, 12:53 AM

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Sabrent
8/2/22, 12:53 AM

Apologies for taking some time to get back to you. The exact peak power draw can vary based on ca...
MM

EC-DFLT does not support Mac OS X
4/8/23, 10:52 AM • Matt McGuinness

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No new post!
AK

5 Bay Docking Station (DS-SC5B) not recognizing 14TB hard drive
3/21/23, 7:12 PM • Andy Koh

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Customer Support

EC-SSHD (Older model) applied Firmware upgrade -- Acronis will not Clone 12/30/22, 1:13 PM • Zippy Flagmaster 12/30/22, 1:58 PM

USB 2.0 to sata hdd adapter: pc won't recognize drive and sata light won't go on. What should I do? 12/26/22, 3:20 PM • lloyd gray 12/27/22, 4:16 PM

Windows 11 Support for Serial Adapter 12/21/22, 8:12 AM • Maty Blanc 12/22/22, 7:07 AM

Rocket 4 Plus G Technical Support Dual-Sided M.2 SSD Rocket 4 Plus - G Support documentation? 12/16/22, 5:27 PM • Steve 12/18/22, 8:38 PM

EC-DFLT is broken after firmware update, drive possibly broken as well 11/26/22, 12:31 AM • Bill 11/26/22, 12:48 PM

Sabrent Bluetooth Driver & Manual Links are broken 11/16/22, 8:23 PM • DMI 123 11/25/22, 8:22 PM

Compatablility with Rocket Q M.2 2280 SSD 11/21/22, 6:11 PM • George Hooks 11/22/22, 7:13 PM

Specific PID/VID for CB-DB9P usb-2-serial cable 11/18/22, 3:03 PM • laurent.decool 11/20/22, 3:41 PM

EC-SS31, USB 3.1 Gen.1, Gen.2 EC-SS31 and USB 3.1 Gen. 2 11/13/22, 10:34 AM • Ol'Man River 11/14/22, 9:25 AM

Firmware update 10/2/22, 9:34 AM • Ol'Man River 11/11/22, 10:42 PM

Docking station, NAS UASP 5 Bay Dock Does the 5 bay dock support UASP? 11/3/22, 5:55 AM • Max Drive 11/3/22, 5:19 PM

EC-SS31 and Acronis? 10/27/22, 2:51 PM • Ol'Man River 10/28/22, 12:40 PM

Docking station, NAS Using the USB-c 'hub'? 8/18/22, 11:21 PM • Michael Nelson 10/24/22, 1:12 PM

Rocket 4 Plus G SB-RKTB-4TB performance Rocket 4 Plus G (SB-RKTB-4TB) Performance Issues 10/10/22, 8:40 PM • Ryan Haver 10/15/22, 7:07 PM

How big HD 9/16/22, 10:46 AM • Ken Walsh 9/22/22, 2:02 PM

Customer Service Sabrent customer service is only through email 9/6/22, 3:18 PM • Rene Schuchter 9/7/22, 2:02 AM

Docking Station Issues 7/27/22, 8:00 PM • Vincent Scala 8/2/22, 12:59 AM

Peak power draw of Rocket Nano 1TB 7/28/22, 10:13 PM • Roy Gao 8/2/22, 12:53 AM

EC-DFLT does not support Mac OS X 4/8/23, 10:52 AM • Matt McGuinness

5 Bay Docking Station (DS-SC5B) not recognizing 14TB hard drive 3/21/23, 7:12 PM • Andy Koh

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EC-SSHD (Older model) applied Firmware upgrade -- Acronis will not Clone
12/30/22, 1:13 PM • Zippy Flagmaster 12/30/22, 1:58 PM

USB 2.0 to sata hdd adapter: pc won't recognize drive and sata light won't go on. What should I do?
12/26/22, 3:20 PM • lloyd gray 12/27/22, 4:16 PM

Windows 11 Support for Serial Adapter
12/21/22, 8:12 AM • Maty Blanc 12/22/22, 7:07 AM

Rocket 4 Plus G Technical Support Dual-Sided M.2 SSD Rocket 4 Plus - G Support documentation?
12/16/22, 5:27 PM • Steve 12/18/22, 8:38 PM

EC-DFLT is broken after firmware update, drive possibly broken as well
11/26/22, 12:31 AM • Bill 11/26/22, 12:48 PM

Sabrent Bluetooth Driver & Manual Links are broken
11/16/22, 8:23 PM • DMI 123 11/25/22, 8:22 PM

Compatablility with Rocket Q M.2 2280 SSD
11/21/22, 6:11 PM • George Hooks 11/22/22, 7:13 PM

Specific PID/VID for CB-DB9P usb-2-serial cable
11/18/22, 3:03 PM • laurent.decool 11/20/22, 3:41 PM

EC-SS31, USB 3.1 Gen.1, Gen.2 EC-SS31 and USB 3.1 Gen. 2
11/13/22, 10:34 AM • Ol'Man River 11/14/22, 9:25 AM

Firmware update
10/2/22, 9:34 AM • Ol'Man River 11/11/22, 10:42 PM

Docking station, NAS UASP 5 Bay Dock Does the 5 bay dock support UASP?
11/3/22, 5:55 AM • Max Drive 11/3/22, 5:19 PM

EC-SS31 and Acronis?
10/27/22, 2:51 PM • Ol'Man River 10/28/22, 12:40 PM

Docking station, NAS Using the USB-c 'hub'?
8/18/22, 11:21 PM • Michael Nelson 10/24/22, 1:12 PM

Rocket 4 Plus G SB-RKTB-4TB performance Rocket 4 Plus G (SB-RKTB-4TB) Performance Issues
10/10/22, 8:40 PM • Ryan Haver 10/15/22, 7:07 PM

How big HD
9/16/22, 10:46 AM • Ken Walsh 9/22/22, 2:02 PM

Customer Service Sabrent customer service is only through email
9/6/22, 3:18 PM • Rene Schuchter 9/7/22, 2:02 AM

Docking Station Issues
7/27/22, 8:00 PM • Vincent Scala 8/2/22, 12:59 AM

Peak power draw of Rocket Nano 1TB
7/28/22, 10:13 PM • Roy Gao 8/2/22, 12:53 AM

EC-DFLT does not support Mac OS X
4/8/23, 10:52 AM • Matt McGuinness

5 Bay Docking Station (DS-SC5B) not recognizing 14TB hard drive
3/21/23, 7:12 PM • Andy Koh