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Docking station, NAS (3)
Customer Service (1)
Rocket 4 Plus G (2)
SB-RKTB-4TB (1)
performance (1)
lockups (1)
freezing (1)
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EC-SS31, USB 3.1 Gen.1, Gen.2 (1)
Error (2)
Firmware (7)
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EC-SSD2 (2)
5 Gbe Adapter (1)
Technical Support (1)
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sn530 (1)
western digital (1)
USB-SW30 (1)
SB-RKT4P-4TB (1)
software (1)
firmware update (5)
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190
Topics
1
Followers
G
NVMe enclosure
ec-nvme
Problems with EC-NVME
11/28/23, 2:14 PM
•
Gerry
11/30/23, 1:30 PM
4
4
Posts
987
Views
S
Sabrent
11/30/23, 1:30 PM
@Gerry The linked thread covers JMicron bridge chips as well. However, it's best to contact techn...
DS
Mouse, Account, Registration, Wireless,
Trouble Registering New Mouse - New “Account" Required Every Time
11/19/23, 5:01 AM
•
Dean Shepherd
11/20/23, 1:15 PM
2
2
Posts
208
Views
S
Sabrent
11/20/23, 1:15 PM
@Dean Shepherd That does sound overly cumbersome. I'll have to check with the web team. I did che...
GG
How to disassembly a rocket pro?
11/5/23, 8:22 PM
•
Gregory G
11/6/23, 1:37 PM
2
2
Posts
507
Views
S
Sabrent
11/6/23, 1:37 PM
@Gregory G There are four screws, two under each rubber pad near the ends.
kd
DS-SC4B
Linux
ubuntu
DS-SC4B diconnecting UBUNTU 22.04
10/27/23, 3:09 AM
•
k darkmaterial
10/28/23, 4:35 PM
2
2
Posts
579
Views
S
Sabrent
10/28/23, 4:35 PM
@k darkmaterial It looks like you did everything correctly. Out of curiosity, does it work okay i...
LZ
4-bay dock either painfully slow or crashes Mac depending on cable
9/26/23, 4:41 PM
•
Lee Zimmerman
10/23/23, 12:14 AM
8
8
Posts
1.5k
Views
S
Sabrent
10/23/23, 12:14 AM
@Lee Zimmerman I appreciate the follow-up. We'll have to investigate this particular compatibilit...
LS
Both 10-Bay and 5-Bay docking stations died suddenly
10/13/23, 3:24 PM
•
Lawrence Stevens
10/14/23, 3:18 PM
2
2
Posts
587
Views
S
Sabrent
10/14/23, 3:18 PM
@Lawrence Stevens This is highly unusual. We will investigate into your specific returns to see w...
CA
wrong resolution
Monitors only work at 1280x1024 instead of full 1080p
10/12/23, 9:12 PM
•
Carl Armstrong
10/13/23, 2:26 PM
2
2
Posts
148
Views
S
Sabrent
10/13/23, 2:26 PM
@Carl Armstrong Are you aware of anything that might have changed in the operating environment? M...
JP
10G adapter (TH-S3EA) setup on macOS
9/30/23, 2:48 PM
•
John P
9/30/23, 4:09 PM
2
2
Posts
894
Views
S
Sabrent
9/30/23, 4:09 PM
@John P I can have them test this in the office this upcoming week. Looking at that model, basic...
I
Firmware
EC-DFLT
GPT Protective Partition
EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM
•
Isab
9/27/23, 3:03 PM
8
8
Posts
2.3k
Views
S
Sabrent
9/27/23, 3:03 PM
@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, ...
JS
EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM
•
J Smith
9/18/23, 10:46 AM
10
10
Posts
883
Views
TS
The Sabrent Informer
9/18/23, 10:46 AM
Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
DS
Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM
•
Douglas Smith
9/16/23, 2:38 PM
2
2
Posts
1k
Views
S
Sabrent
9/16/23, 2:38 PM
@Douglas Smith You may be able to get a firmware update from technical support that will assist w...
SM
EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM
•
Steve McNeil
8/18/23, 11:44 AM
4
4
Posts
2k
Views
S
Sabrent
8/18/23, 11:44 AM
@Finn Sawyer It's designed for two, if it doesn't work with two it could be the power supply or o...
gb
Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM
•
george beck
8/11/23, 12:45 PM
2
2
Posts
1.4k
Views
S
Sabrent
8/11/23, 12:45 PM
@george beck I recommend contacting our technical support/customer service, on our website, for d...
CM
4 Bay Docking Station
8/7/23, 12:27 PM
•
Chuck McReynolds
8/7/23, 2:41 PM
2
2
Posts
384
Views
S
Sabrent
8/7/23, 2:41 PM
@Chuck McReynolds My advice would be to check for a BIOS/UEFI update first, assuming you have tri...
DK
Clone
EC-HD2B
Drive Cloning Process
7/12/23, 12:42 PM
•
David Keenum
7/19/23, 2:53 PM
3
3
Posts
4k
Views
DK
David Keenum
7/19/23, 2:53 PM
@Sabrent alright, i'll give that a try. Thank you for the response.
VB
EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM
•
Vergil Beers
7/17/23, 12:47 PM
2
2
Posts
206
Views
S
Sabrent
7/17/23, 12:47 PM
@Vergil Beers You may need to use something more advanced than Windows Disk Management, such as M...
VB
Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM
•
Vergil Beers
7/17/23, 12:46 PM
2
2
Posts
396
Views
S
Sabrent
7/17/23, 12:46 PM
@Vergil Beers The S/N should be on the box and/or the back of the SSD.
VB
I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM
•
Vergil Beers
7/17/23, 12:46 PM
2
2
Posts
648
Views
S
Sabrent
7/17/23, 12:46 PM
@Vergil Beers The S/N should be on the box.
t
Error
Firmware
True Image
Unable to run True Image or Update Firmware
12/3/22, 10:29 AM
•
tfulcher
7/12/23, 11:30 AM
13
13
Posts
3.3k
Views
S
Sabrent
7/12/23, 11:30 AM
@Stefano Distefani This won't work for 3.5" HDDs on this adapter.
SD
firmware, EC-SSHD, Acronis, error, errors,
Acronis for Sabrent dont works!
7/12/23, 4:48 AM
•
Stefano Distefani
7/12/23, 11:29 AM
3
3
Posts
734
Views
S
Sabrent
7/12/23, 11:29 AM
@Stefano Distefani Correct, 3.5" is not accepted since USB only provides 5V power.
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