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performance (1)
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firmware update (5)
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lg
USB 2.0 to sata hdd adapter: pc won't recognize drive and sata light won't go on. What should I do?
12/26/22, 3:20 PM
•
lloyd gray
12/27/22, 4:16 PM
2
2
Posts
1.3k
Views
S
Sabrent
12/27/22, 4:16 PM
@lloyd gray Does the HDD spin up? If the LED indicator is not coming on it's possibly a power pro...
MB
Windows 11 Support for Serial Adapter
12/21/22, 8:12 AM
•
Maty Blanc
12/22/22, 7:07 AM
3
3
Posts
15.5k
Views
MB
Maty Blanc
12/22/22, 7:07 AM
@Sabrent Thank you, that driver seemed to do the trick. I won't be back in the office, to physica...
S
Rocket 4 Plus G
Technical Support
Dual-Sided M.2 SSD
Rocket 4 Plus - G Support documentation?
12/16/22, 5:27 PM
•
Steve
12/18/22, 8:38 PM
3
3
Posts
417
Views
S
Sabrent
12/18/22, 8:38 PM
@Steve Reading up on this it seems the specifications for M.2 vary. Typically the PCB is 0.8mm +/...
B
EC-DFLT is broken after firmware update, drive possibly broken as well
11/26/22, 12:31 AM
•
Bill
11/26/22, 12:48 PM
2
2
Posts
620
Views
S
Sabrent
11/26/22, 12:48 PM
@Bill You can rule out the enclosure by attaching the drive internally via SATA or by some other ...
D1
Sabrent Bluetooth Driver & Manual Links are broken
11/16/22, 8:23 PM
•
DMI 123
11/25/22, 8:22 PM
5
5
Posts
1.3k
Views
S
Sabrent
11/25/22, 8:22 PM
@DMI 123 @K G The downloads should work now! Sorry about the delay.
GH
Compatablility with Rocket Q M.2 2280 SSD
11/21/22, 6:11 PM
•
George Hooks
11/22/22, 7:13 PM
2
2
Posts
359
Views
S
Sabrent
11/22/22, 7:13 PM
@George Hooks It would be possible to use this on many PCs as you could place the drive in an app...
l
Specific PID/VID for CB-DB9P usb-2-serial cable
11/18/22, 3:03 PM
•
laurent.decool
11/20/22, 3:41 PM
2
2
Posts
319
Views
S
Sabrent
11/20/22, 3:41 PM
@laurent.decool For RS-232 support it does of course require a chipset/UART in the cable. We do h...
OR
EC-SS31, USB 3.1 Gen.1, Gen.2
EC-SS31 and USB 3.1 Gen. 2
11/13/22, 10:34 AM
•
Ol'Man River
11/14/22, 9:25 AM
2
2
Posts
594
Views
S
Sabrent
11/14/22, 9:25 AM
@Ol'Man River You can use a program like USB Device Tree Viewer to check the connection/port spee...
OR
Firmware update
10/2/22, 9:34 AM
•
Ol'Man River
11/11/22, 10:42 PM
4
4
Posts
4.6k
Views
S
Sabrent
11/11/22, 10:42 PM
@Gianni Costanzi Once you confirm the chipset, which should be the JMS578 but may have changed, y...
MD
Docking station, NAS
UASP
5 Bay Dock
Does the 5 bay dock support UASP?
11/3/22, 5:55 AM
•
Max Drive
11/3/22, 5:19 PM
3
3
Posts
400
Views
MD
Max Drive
11/3/22, 5:19 PM
Excellent, thanks for the quick answer :)
OR
EC-SS31 and Acronis?
10/27/22, 2:51 PM
•
Ol'Man River
10/28/22, 12:40 PM
2
2
Posts
363
Views
S
Sabrent
10/28/22, 12:40 PM
@Ol'Man River If you go to our Acronis page and check compatibility at the bottom, the EC-SSHD is...
MN
Docking station, NAS
Using the USB-c 'hub'?
8/18/22, 11:21 PM
•
Michael Nelson
10/24/22, 1:12 PM
6
6
Posts
680
Views
S
Sabrent
10/24/22, 1:12 PM
@Daniel Vondra I believe it would require changing or adding a chipset. I am passing on the sugge...
RH
Rocket 4 Plus G
SB-RKTB-4TB
performance
Rocket 4 Plus G (SB-RKTB-4TB) Performance Issues
10/10/22, 8:40 PM
•
Ryan Haver
10/15/22, 7:07 PM
7
7
Posts
1.1k
Views
S
Sabrent
10/15/22, 7:07 PM
@Ryan Haver Thank you for reporting back. I am sending this along so our technical support team i...
KW
How big HD
9/16/22, 10:46 AM
•
Ken Walsh
9/22/22, 2:02 PM
5
5
Posts
369
Views
S
Sabrent
9/22/22, 2:02 PM
@Ken Walsh Thank you for the update, that's good to hear.
RS
Customer Service
Sabrent customer service is only through email
9/6/22, 3:18 PM
•
Rene Schuchter
9/7/22, 2:02 AM
3
3
Posts
486
Views
RS
Rene Schuchter
9/7/22, 2:02 AM
Thank you.
VS
Docking Station Issues
7/27/22, 8:00 PM
•
Vincent Scala
8/2/22, 12:59 AM
2
2
Posts
3.2k
Views
S
Sabrent
8/2/22, 12:59 AM
I will have a technician check this out. Make sure you are using the power adapter as it would be...
RG
Peak power draw of Rocket Nano 1TB
7/28/22, 10:13 PM
•
Roy Gao
8/2/22, 12:53 AM
2
2
Posts
286
Views
S
Sabrent
8/2/22, 12:53 AM
Apologies for taking some time to get back to you. The exact peak power draw can vary based on ca...
MM
EC-DFLT does not support Mac OS X
4/8/23, 10:52 AM
•
Matt McGuinness
2
2
Posts
592
Views
No new post!
AK
5 Bay Docking Station (DS-SC5B) not recognizing 14TB hard drive
3/21/23, 7:12 PM
•
Andy Koh
2
2
Posts
1.3k
Views
No new post!
RR
Lost return
1/11/23, 2:48 AM
•
Ryan Rayna
4
4
Posts
240
Views
No new post!
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