Customer Support

Customer service and technical support.

203 Topics 2 Followers

ML

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H
1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

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Sabrent
1/29/25, 2:04 PM

@Marshall Lai It looks like multiple potential issues. Firstly, only one port might be capable of...
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SABRENT 2TB Rocket 4 Plus NVMe Gen4 Speed Issue
1/19/25, 9:47 PM • Prabath Gamage 1/20/25, 9:45 PM

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Prabath Gamage
1/20/25, 9:45 PM

@Sabrent thank you for the explanation. I just noticed that the other slot is PCIe 3.0 :)
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Clone/upgrade M.2 2230 drive via Sabrent USB 2.0 to SATA/IDE Adapter
1/10/25, 9:35 AM • irongatejim 1/13/25, 2:56 PM

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Sabrent
1/13/25, 2:56 PM

@irongatejim If using the adapter for that, yes. Cloning software will often have the option to m...
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SSD enclosure (USB 3.2) with SATA SSD at USB 2.0 speeds !
11/30/24, 8:31 AM • lobot3 12/11/24, 1:29 PM

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Sabrent
12/11/24, 1:29 PM

@Arrell Realtek has newer firmware available but we don't test and roll out every release. If mos...
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M4 MacBook Pro + External SSD Issues?
11/27/24, 12:45 AM • nicolasonline 12/2/24, 2:44 PM

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Sabrent
12/2/24, 2:44 PM

@nicolasonline Here is updated firmware that might help as well.
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Firmware firmware update EC-KSL3 EC-KSL3-EU stock firmware
10/9/24, 7:15 PM • akay 11/17/24, 5:20 PM

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Sabrent
11/17/24, 5:20 PM

@fdorin24 There is a massive thread on enclosures on the AnandTech forums. You can choose to spec...
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DS-5RSS auto start after power loss
11/14/24, 3:50 AM • bcw 11/14/24, 2:19 PM

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Sabrent
11/14/24, 2:19 PM

@bcw We recommend using an uninterruptible power supply (UPS) to prevent this, if possible. Auto ...
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USB 2.0 to Serial on MacOS Ventura
11/11/24, 11:01 AM • icordoba 11/11/24, 2:45 PM

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Sabrent
11/11/24, 2:45 PM

@icordoba If you haven't, try downloading the driver from Prolific's Site or, since Ventura does ...
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1TB type B cf xtbt 1tb card wont copy files to disc or format.
11/7/24, 7:55 AM • gdbravo 11/7/24, 3:29 PM

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Sabrent
11/7/24, 3:29 PM

@gdbravo Please contact customer service on our website. The card may require an RMA, depending o...
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Sabrent Rocket Panel error when updating Firmware
10/20/24, 1:20 PM • micheleluponio 10/20/24, 1:20 PM

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micheleluponio
10/20/24, 1:20 PM

Hello, when im trying to update the firmware of my Rocket Q 2280 im getting an error, connection...
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EC-UASP enclosure, disable sleep timer?
10/16/24, 8:50 PM • Fabrizio 10/16/24, 8:50 PM

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Fabrizio
10/16/24, 8:50 PM

How can I disable the 10 min sleep timer of the enclosure? As I understand my unit uses the ASM10...
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Linux rocket 4 Sabrent Rocket 4.0 Slow Read
9/22/24, 9:30 PM • s.stefanek 9/25/24, 2:56 PM

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Sabrent
9/25/24, 2:56 PM

@s.stefanek It's possible the data is becoming stale from a lack of refreshing which can impact r...
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EC-DFLT EC-DFFN issue with EC-DFFN losing connection with computer? (blinking blue light?)
9/6/24, 4:36 PM • PhishDad 9/7/24, 4:46 PM

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Sabrent
9/7/24, 4:46 PM

@PhishDad If possible, try a different USB cable. If that fails, contact customer service and see...
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Rocket 4 Plus 4T just up and died??!!!
9/4/24, 10:01 PM • bill_jangles 9/5/24, 12:53 PM

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bill_jangles
9/5/24, 12:53 PM

@Sabrent thank you
EB

DS-5R15 - Virtual Disk Error DS-5R15 - Unable to create any disk/volume type
8/19/24, 7:42 PM • Eric Beauchamp 8/26/24, 9:20 PM

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Eric Beauchamp
8/26/24, 9:20 PM

I was able to add all the disk under the Storage Space. I should used this option at the begining...
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EC-SSD2 won't clone
8/7/24, 8:55 AM • johnwheeler 8/9/24, 3:11 PM

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Sabrent
8/9/24, 3:11 PM

@johnwheeler If the drives are identical and known to be working, it should work. If the drives a...
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Sabrent USB-C 7-Port 48W Powered Hub (HB-3A4C) Recommended max cable length for powered USB-C port (HB-3A4C, USB-C 7-Port 48W Powered Hub)
7/19/24, 12:43 PM • fitzfrobozz 7/22/24, 11:12 AM

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Sabrent
7/22/24, 11:12 AM

@fitzfrobozz Hey, we're back from the weekend. Be aware that using adapters can also impact cable...
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DS-U3B4 does not recognize all drives sometimes, other times none of the drives, etc!!
7/18/24, 6:28 PM • hector305+onecountry 7/19/24, 1:18 PM

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Sabrent
7/19/24, 1:18 PM

@hector305+onecountry Hello! Please contact customer service/technical support on our website for...
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4-bay Sabrent (Model DS-SC4B) Macmini m1 DS-SC4B Keeps Powering Down
7/10/24, 6:47 PM • jkovach6 7/11/24, 12:57 PM

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Sabrent
7/11/24, 12:57 PM

@jkovach6 Does the drive respond properly in any of the other bay positions?
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SB-TB4K SB-TB4 KVM - Apple Studio Display monitor not working
6/29/24, 5:07 PM • glenramirez 6/30/24, 4:32 PM

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Sabrent
6/30/24, 4:32 PM

@glenramirez You might need a TB4 dock + KVM switch, see the comments here. Some Apple hardware o...

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