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Docking station, NAS (3)
Customer Service (1)
Rocket 4 Plus G (2)
SB-RKTB-4TB (1)
performance (1)
lockups (1)
freezing (1)
UASP (1)
5 Bay Dock (2)
EC-SS31, USB 3.1 Gen.1, Gen.2 (1)
Error (2)
Firmware (6)
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EC-SSD2 (2)
5 Gbe Adapter (1)
Technical Support (1)
Dual-Sided M.2 SSD (1)
sn530 (1)
western digital (1)
USB-SW30 (1)
SB-RKT4P-4TB (1)
software (1)
firmware update (5)
SSC (1)
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SB-RKTQ-500 (1)
EC-WPTF (1)
EC-SSHD (1)
4-bay Sabrent (Model DS-SC4B) (1)
181
Topics
0
Followers
RK
Docking station
3.5 HDD
HDD
HDD Keeps Spinning in 5-Bay Docking Station
1/29/24, 3:12 PM
•
Ryan K
2/9/24, 10:54 AM
7
7
Posts
607
Views
S
Sabrent
2/9/24, 10:54 AM
@Ryan K I have, I appreciate you posting back with your findings!
AT
Why does EC-SNVE run at USB2 (480 Mb/s) speeds when connected to USB3 (5Gb/s) ports?
2/5/24, 7:00 PM
•
Ava Teleri
2/8/24, 11:46 AM
4
4
Posts
803
Views
S
Sabrent
2/8/24, 11:46 AM
@Ava Teleri Cable issue, got it. Thanks for the feedback!
mislabelled
mix up
Has there ever been a factory mix up where SB-ROCKET-1TB M.2's got labelled and packed as SB-ROCKET-2TB?
2/6/24, 8:30 AM
•
mc1903
2/6/24, 1:34 PM
3
3
Posts
470
Views
S
Sabrent
2/6/24, 1:34 PM
@mc1903 Looks like the string reported to Windows (CDI) was incorrect. Incorrect strings do happe...
MSS
nvme
2.5
Does anyone know where the office is in China?
2/4/24, 9:38 AM
•
MD SOHAG SARKER
2/6/24, 1:25 PM
4
4
Posts
292
Views
S
Sabrent
2/6/24, 1:25 PM
@MD SOHAG SARKER https://en.52wmb.com/supplier/5227295 I don't know if this is still accurate (ad...
J
4-bay Sabrent (Model DS-SC4B) - Not Powering on
1/31/24, 7:05 PM
•
JosephYates
2/4/24, 4:16 PM
4
4
Posts
857
Views
S
Sabrent
2/4/24, 4:16 PM
@JosephYates That is what I was told but I will verify this week. In any case, the lights should ...
RS
Macbook m1
USB TYPE-C DUAL KVM SWITCH
Dual Monitor
USB TYPE-C DUAL KVM SWITCH NOT DETECTING SECOND MONITOR
8/8/23, 12:44 AM
•
Rohit Shrishrimal
1/25/24, 1:57 PM
4
4
Posts
971
Views
S
Sabrent
1/25/24, 1:57 PM
@Lester B There's multiple possible issues depending on the nature of the hardware and setup. The...
MJ
My system is freezing up, could my SSD be the cause
1/3/24, 10:41 PM
•
Mohammed Jaafar
1/10/24, 4:37 PM
11
11
Posts
1.1k
Views
S
Sabrent
1/10/24, 4:37 PM
@Mohammed Jaafar Sounds good, keep me updated.
GM
EC-SSD2 Max NVMe cloning size?
1/2/24, 12:07 PM
•
G Mobley
1/9/24, 6:39 AM
7
7
Posts
562
Views
GM
G Mobley
1/9/24, 6:39 AM
Hi Sabrent Staff: THANKS so much for the update and confirmations. My results agree.&...
DD
DS-SDNV
Steam Deck
Dock
Issue with DS-SDNV Steam Deck dock
12/17/23, 1:38 PM
•
DaQatz DaQatz
12/19/23, 12:21 PM
4
4
Posts
1k
Views
S
Sabrent
12/19/23, 12:21 PM
@DaQatz DaQatz That's true. We will have to make a Windows To Go guide as a workaround. We have t...
BS
Error
issue
nvme
Intermittent loss of NVME drive in windows 11.
12/10/23, 3:07 PM
•
Ben Swinburn
12/13/23, 2:04 PM
4
4
Posts
1k
Views
S
Sabrent
12/13/23, 2:04 PM
@Ben Swinburn You should check for voltage drops under load. M.2 SSDs use 3.3V with usually a tol...
AP
USB-C 3.1 DUAL BAY DS-UTC2 Firmware issues
11/30/23, 6:40 PM
•
Adriano Pinto
12/1/23, 2:11 PM
2
2
Posts
869
Views
S
Sabrent
12/1/23, 2:11 PM
@Adriano Pinto The issue is probably one of formatting whereby the original docking station relie...
G
NVMe enclosure
ec-nvme
Problems with EC-NVME
11/28/23, 2:14 PM
•
Gerry
11/30/23, 1:30 PM
4
4
Posts
901
Views
S
Sabrent
11/30/23, 1:30 PM
@Gerry The linked thread covers JMicron bridge chips as well. However, it's best to contact techn...
DS
Mouse, Account, Registration, Wireless,
Trouble Registering New Mouse - New “Account" Required Every Time
11/19/23, 5:01 AM
•
Dean Shepherd
11/20/23, 1:15 PM
2
2
Posts
189
Views
S
Sabrent
11/20/23, 1:15 PM
@Dean Shepherd That does sound overly cumbersome. I'll have to check with the web team. I did che...
GG
How to disassembly a rocket pro?
11/5/23, 8:22 PM
•
Gregory G
11/6/23, 1:37 PM
2
2
Posts
460
Views
S
Sabrent
11/6/23, 1:37 PM
@Gregory G There are four screws, two under each rubber pad near the ends.
kd
DS-SC4B
Linux
ubuntu
DS-SC4B diconnecting UBUNTU 22.04
10/27/23, 3:09 AM
•
k darkmaterial
10/28/23, 4:35 PM
2
2
Posts
531
Views
S
Sabrent
10/28/23, 4:35 PM
@k darkmaterial It looks like you did everything correctly. Out of curiosity, does it work okay i...
LZ
4-bay dock either painfully slow or crashes Mac depending on cable
9/26/23, 4:41 PM
•
Lee Zimmerman
10/23/23, 12:14 AM
8
8
Posts
1.4k
Views
S
Sabrent
10/23/23, 12:14 AM
@Lee Zimmerman I appreciate the follow-up. We'll have to investigate this particular compatibilit...
LS
Both 10-Bay and 5-Bay docking stations died suddenly
10/13/23, 3:24 PM
•
Lawrence Stevens
10/14/23, 3:18 PM
2
2
Posts
529
Views
S
Sabrent
10/14/23, 3:18 PM
@Lawrence Stevens This is highly unusual. We will investigate into your specific returns to see w...
CA
wrong resolution
Monitors only work at 1280x1024 instead of full 1080p
10/12/23, 9:12 PM
•
Carl Armstrong
10/13/23, 2:26 PM
2
2
Posts
131
Views
S
Sabrent
10/13/23, 2:26 PM
@Carl Armstrong Are you aware of anything that might have changed in the operating environment? M...
JP
10G adapter (TH-S3EA) setup on macOS
9/30/23, 2:48 PM
•
John P
9/30/23, 4:09 PM
2
2
Posts
782
Views
S
Sabrent
9/30/23, 4:09 PM
@John P I can have them test this in the office this upcoming week. Looking at that model, basic...
I
Firmware
EC-DFLT
GPT Protective Partition
EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM
•
Isab
9/27/23, 3:03 PM
8
8
Posts
2k
Views
S
Sabrent
9/27/23, 3:03 PM
@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, ...
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