Customer Support

Customer service and technical support.

109 Topics 0 Followers

I

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

8

8
Posts

841
Views

S

Sabrent
9/27/23, 3:03 PM

@Gregor Spinney We perhaps cover one issue in this blog. If you need a specific firmware update, ...
RR

EC-SNVE Disconnects & Internal Issue
1/30/23, 3:46 AM • Rick Raborn 9/20/23, 1:26 PM

7

7
Posts

1.7k
Views

S

Sabrent
9/20/23, 1:26 PM

@harrry Leong The easiest way is to try another drive in the enclosure or to try the same drive i...
JS

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

10

10
Posts

360
Views

TSI

The Sabrent Informer
9/18/23, 10:46 AM

Hello @J Smith, After digging into this, we were able to diagnose and resolve the issue. You can ...
DS

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

2

2
Posts

286
Views

S

Sabrent
9/16/23, 2:38 PM

@Douglas Smith You may be able to get a firmware update from technical support that will assist w...
SM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

4

4
Posts

896
Views

S

Sabrent
8/18/23, 11:44 AM

@Finn Sawyer It's designed for two, if it doesn't work with two it could be the power supply or o...
GF

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 8/17/23, 2:46 PM

5

5
Posts

561
Views

S

Sabrent
8/17/23, 2:46 PM

@Giovanni Francesco Thank you for the update. We have heard of "quirks" fixing issues in some cas...
gb

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

2

2
Posts

644
Views

S

Sabrent
8/11/23, 12:45 PM

@george beck I recommend contacting our technical support/customer service, on our website, for d...
CM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

2

2
Posts

115
Views

S

Sabrent
8/7/23, 2:41 PM

@Chuck McReynolds My advice would be to check for a BIOS/UEFI update first, assuming you have tri...
DK

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

3

3
Posts

1.1k
Views

DK

David Keenum
7/19/23, 2:53 PM

@Sabrent alright, i'll give that a try. Thank you for the response.
VB

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

2

2
Posts

85
Views

S

Sabrent
7/17/23, 12:47 PM

@Vergil Beers You may need to use something more advanced than Windows Disk Management, such as M...
VB

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

2

2
Posts

136
Views

S

Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box and/or the back of the SSD.
VB

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

2

2
Posts

166
Views

S

Sabrent
7/17/23, 12:46 PM

@Vergil Beers The S/N should be on the box.
MM

Sabrent USB 3 4 bay 2.5" SSD not recognized Window's pc won't recognise new Sabrent USB 3.0 4 Bay 2.5" docking station
7/11/23, 12:57 PM • Mark Murfitt 7/13/23, 9:40 AM

3

3
Posts

814
Views

MM

Mark Murfitt
7/13/23, 9:40 AM

@Sabrent That did the trick, thanks.
t

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

13

13
Posts

2k
Views

S

Sabrent
7/12/23, 11:30 AM

@Stefano Distefani This won't work for 3.5" HDDs on this adapter.
SD

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

3

3
Posts

282
Views

S

Sabrent
7/12/23, 11:29 AM

@Stefano Distefani Correct, 3.5" is not accepted since USB only provides 5V power.
HK

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

2

2
Posts

192
Views

S

Sabrent
7/10/23, 3:47 PM

@Hemant Kumar Magic Leap-2 Ethernet-to-USB adapter support is dependent on their software. You'd ...
DH

Cloning a System drive
1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

4

4
Posts

865
Views

S

Sabrent
7/10/23, 12:10 PM

@David Lloyd There may be multiple partitions; show the sidebar and show all devices as done here...
JR

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 7/5/23, 3:55 PM

5

5
Posts

117
Views

S

Sabrent
7/5/23, 3:55 PM

@Jack Rose Sorry for the late reply following the holiday. I was advised to tell you to try a fo...
MB

No extended monitor mode using USB-CKDH with Macbook Pro
6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

2

2
Posts

66
Views

S

Sabrent
6/26/23, 12:18 PM

@Mark Bosic Apologies for not getting back to you over the weekend. I have been informed that you...
RM

5 Bay Dock key lock Lost Tray Lock Key
6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM

2

2
Posts

78
Views

S

Sabrent
6/21/23, 2:24 PM

@Richard Morey You can send a message off to customer service to see if they can help you. If not...

1
2
3 / 6
4
5
6

Latest topics

View all

Product Requests »
3.5" HDD sized enclosure, storing 4 NVMe SSDs; housed inside PC case drive bays.

DT MDR 4/23/24, 8:26 PM
Pre-Sales Questions »
USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

Youry 4/20/24, 8:47 AM 1
Pre-Sales Questions »
Plugable TBT4-UDZ

stu 4/10/24, 3:59 AM 1
Customer Support »
Need Firmware

iiiiii 4/9/24, 10:50 AM 1
General Product Discussion »
Dual bay not copying RAID drive

lindseywhelan 4/7/24, 11:09 PM 1

Latest posts

View all

DM

3.5" HDD sized enclosure, storing 4 NVMe SSDs; housed inside PC case drive bays.

Latest: DT MDR 4/23/24, 8:26 PM

Product Requests
S

USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

Latest: Sabrent 4/20/24, 8:03 PM

Pre-Sales Questions
Y

USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

Latest: Youry 4/20/24, 8:47 AM

Pre-Sales Questions
S

Plugable TBT4-UDZ

Latest: Sabrent 4/10/24, 7:09 PM

Pre-Sales Questions
s

Plugable TBT4-UDZ

Latest: stu 4/10/24, 3:59 AM

Pre-Sales Questions

Forum statistics

Page views (24h):: 440

Page views (30d):: 12,452

Topics:: 190

Posts:: 773

Members:: 1,445

Newest members

View all

RA

Robert Adams

4/24/24, 3:20 PM United States
DM

DT MDR

4/23/24, 8:11 AM United States
s

solsonacity

4/22/24, 5:02 PM Spain
SR

Sherif Ramadan

4/22/24, 4:12 AM United States
m

martin.castiau

4/21/24, 11:43 AM Belgium

Customer Support

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update 5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

EC-SNVE Disconnects & Internal Issue 1/30/23, 3:46 AM • Rick Raborn 9/20/23, 1:26 PM

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04 9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives? 9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue 12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid 8/13/23, 10:45 PM • Giovanni Francesco 8/17/23, 2:46 PM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working 8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station 8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process 7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space 7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location 7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device. 7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Sabrent USB 3 4 bay 2.5" SSD not recognized Window's pc won't recognise new Sabrent USB 3.0 4 Bay 2.5" docking station 7/11/23, 12:57 PM • Mark Murfitt 7/13/23, 9:40 AM

Error Firmware True Image Unable to run True Image or Update Firmware 12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works! 7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps] 7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

Cloning a System drive 1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re 6/26/23, 6:51 PM • Jack Rose 7/5/23, 3:55 PM

No extended monitor mode using USB-CKDH with Macbook Pro 6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

5 Bay Dock key lock Lost Tray Lock Key 6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM

Search

Latest topics

3.5" HDD sized enclosure, storing 4 NVMe SSDs; housed inside PC case drive bays.

USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

Plugable TBT4-UDZ

Need Firmware

Dual bay not copying RAID drive

Latest posts

3.5" HDD sized enclosure, storing 4 NVMe SSDs; housed inside PC case drive bays.

USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

USB 3.0 to SATA External Hard Drive Docking Station EC-DFLT

Plugable TBT4-UDZ

Plugable TBT4-UDZ

Forum statistics

Newest members

Robert Adams

DT MDR

solsonacity

Sherif Ramadan

martin.castiau

Most liked authors

Sabrent

jaime pascual

The Sabrent Informer

Ryan K

mad-jester

B. Segui

mc1903

G Mobley

Dale Dougherty

J Smith

Firmware EC-DFLT GPT Protective Partition ‎EC-DFLT: 4096 Bytes sector problem - firmware update
5/25/23, 10:05 AM • Isab 9/27/23, 3:03 PM

EC-SNVE Disconnects & Internal Issue
1/30/23, 3:46 AM • Rick Raborn 9/20/23, 1:26 PM

EC-SNVE does not work at all reading data from solidigm P41 Plus on LINUX x64 ubuntu 23.04
9/12/23, 1:05 PM • J Smith 9/18/23, 10:46 AM

Sabrent Docking Station Problem with Larger Drives?
9/15/23, 6:48 PM • Douglas Smith 9/16/23, 2:38 PM

EC-DSK2 Dual Docking Station issue
12/29/22, 9:11 PM • Steve McNeil 8/18/23, 11:44 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 8/17/23, 2:46 PM

Sabrent USB 3.0 a SSD/SATA/IDE 2.5/3.5/5.25 keeps disconnecting hard disk and it is not working
8/11/23, 12:42 AM • george beck 8/11/23, 12:45 PM

4 Bay Docking Station
8/7/23, 12:27 PM • Chuck McReynolds 8/7/23, 2:41 PM

Clone EC-HD2B Drive Cloning Process
7/12/23, 12:42 PM • David Keenum 7/19/23, 2:53 PM

EC-SSD2 issue with unallocated space
7/14/23, 9:24 PM • Vergil Beers 7/17/23, 12:47 PM

Serial number for SB-RKTG-4TB location
7/14/23, 9:29 PM • Vergil Beers 7/17/23, 12:46 PM

I am trying to register my EC-SSD2 and it's asking for a serial number. I can't seem to find it on the device.
7/14/23, 9:19 PM • Vergil Beers 7/17/23, 12:46 PM

Sabrent USB 3 4 bay 2.5" SSD not recognized Window's pc won't recognise new Sabrent USB 3.0 4 Bay 2.5" docking station
7/11/23, 12:57 PM • Mark Murfitt 7/13/23, 9:40 AM

Error Firmware True Image Unable to run True Image or Update Firmware
12/3/22, 10:29 AM • tfulcher 7/12/23, 11:30 AM

firmware, EC-SSHD, Acronis, error, errors, Acronis for Sabrent dont works!
7/12/23, 4:48 AM • Stefano Distefani 7/12/23, 11:29 AM

5 Gbe Adapter USB Type-A or Type-C to 5-Gigabit Ethernet Adapter [10/100/1000/2500/5000 Mbps]
7/10/23, 1:32 PM • Hemant Kumar 7/10/23, 3:47 PM

Cloning a System drive
1/28/23, 5:06 PM • D H 7/10/23, 12:10 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 7/5/23, 3:55 PM

No extended monitor mode using USB-CKDH with Macbook Pro
6/24/23, 12:38 PM • Mark Bosic 6/26/23, 12:18 PM

5 Bay Dock key lock Lost Tray Lock Key
6/21/23, 1:41 PM • Richard Morey 6/21/23, 2:24 PM