Customer Support

Customer service and technical support.

181 Topics 0 Followers

mm

EC-DFLT power plug / supply needed
2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

6

6
Posts

1.1k
Views

S

Sabrent
4/23/25, 4:34 PM

@mebailey85 It should be the standard, which is positive inside. However, contact technical suppo...
EC-CH2B - Cloning 22TB Drive - Mac OS
4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

2

2
Posts

96
Views

S

Sabrent
4/22/25, 7:29 PM

@Billl Thank you for the feedback.
ML

4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

6

6
Posts

123
Views

S

Sabrent
4/4/25, 4:03 PM

@Mark Levine Thank you for the update.
JR

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

6

6
Posts

373
Views

c

coyadaf611
4/1/25, 9:34 PM

I'm having the same problem right now, were you able to solve it?
g

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

2

2
Posts

92
Views

S

Sabrent
3/31/25, 3:08 PM

@gwatkins I replied in the other thread, but I will check what chip we're using in that hub. We o...
How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

3

3
Posts

68
Views

MelanieBriggs234
3/31/25, 6:58 AM

This is interesting to read because I never really thought about how different environments affec...
GF

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

10

10
Posts

1.5k
Views

S

Sabrent
3/20/25, 3:00 PM

@geraldonlineorders This issue requires specific factors to arise and ideally is handled with USB...
w

firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

4

4
Posts

507
Views

S

Sabrent
3/11/25, 3:00 PM

@wynneke Yes, or the archive file can be extracted to a temporary folder and the executable run f...
f

My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

2

2
Posts

133
Views

S

Sabrent
3/11/25, 3:00 PM

@freedevme Three years is a long time. Most SSD warranties are only for five years. The health re...
T

3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

6

6
Posts

115
Views

S

Sabrent
3/10/25, 2:02 PM

@Temo 40-pin is legacy but we do and did make products to handle that. 40-pin will be explicitly ...
s

Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

2

2
Posts

227
Views

S

Sabrent
3/10/25, 2:00 PM

@schallerp This behavior is anomalous and has been marked for feedback. If this issue reoccurs, p...
Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

8

8
Posts

1.2k
Views

HG

Herve G
3/9/25, 1:33 PM

Still no fix 😞
f

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

4

4
Posts

209
Views

S

Sabrent
2/24/25, 2:42 PM

@franklynnphoto The internal PSU provides up to 135W of power with 15W of that going to USB, so 1...
t

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

2

2
Posts

202
Views

S

Sabrent
2/21/25, 1:40 PM

@techiej75 Check the drive's health with CrysalDiskInfo, in addition to the Rocket Control Panel,...
c

Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

2

2
Posts

355
Views

S

Sabrent
2/10/25, 4:24 PM

@corps0r Something could have happened during the night, such as overheating or something else, b...
SA

Problems with SK-TB4K KVM
2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

2

2
Posts

175
Views

S

Sabrent
2/7/25, 3:14 PM

@Simon A This seems to be an issue with how the Apple devices or macOS are handling the display d...
m

Clone 2TB Format External SSD Enclosure cannot handle other SSDs
2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

2

2
Posts

310
Views

S

Sabrent
2/2/25, 5:38 PM

One thing that can happen on Windows is that the Storage Spaces utility can 'capture' drives for ...
g

EC-SSD2
1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

2

2
Posts

136
Views

S

Sabrent
1/30/25, 2:32 PM

@george.dominguez7 Software cloning can be done with Acronis or similar software. The destination...
ML

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H
1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

3

3
Posts

55
Views

S

Sabrent
1/29/25, 2:04 PM

@Marshall Lai It looks like multiple potential issues. Firstly, only one port might be capable of...
PG

SABRENT 2TB Rocket 4 Plus NVMe Gen4 Speed Issue
1/19/25, 9:47 PM • Prabath Gamage 1/20/25, 9:45 PM

3

3
Posts

160
Views

PG

Prabath Gamage
1/20/25, 9:45 PM

@Sabrent thank you for the explanation. I just noticed that the other slot is PCIe 3.0 :)

1
2 / 10
3
4
5
6
7
8
9
10

Latest topics

View all

Pre-Sales Questions »
2-Port USB Type-C KVM USB-KCPD

Ballstone 8/19/25, 3:55 PM 2
Pre-Sales Questions »
Thermal pad thickness EC-SNVE

naustodark 8/13/25, 10:28 PM 1
General Product Discussion »
HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

bikeman09 8/10/25, 10:48 PM 2
Customer Support »
SB-TB4K power supply have bee sound on and LED off.

kennyli2 8/9/25, 8:07 AM
Pre-Sales Questions »
NVMe M.2 to PCIe Adapter

jnburnett2003 8/7/25, 6:14 AM 1

Latest posts

View all

B

2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/20/25, 10:56 PM

Pre-Sales Questions
S

2-Port USB Type-C KVM USB-KCPD

Latest: Sabrent 8/19/25, 7:30 PM

Pre-Sales Questions
B

2-Port USB Type-C KVM USB-KCPD

Latest: Ballstone 8/19/25, 3:55 PM

Pre-Sales Questions
S

Thermal pad thickness EC-SNVE

Latest: Sabrent 8/19/25, 11:00 AM

Pre-Sales Questions
k

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Latest: kpm27216 8/19/25, 3:10 AM

General Product Discussion

Forum statistics

Page views (24h):: 478

Page views (30d):: 17,275

Topics:: 318

Posts:: 1,288

Members:: 2,341

Newest members

View all

RR

Robby Rickman

8/21/25, 8:12 PM United States
RD

Robert DuBose

8/19/25, 5:36 AM United States
k

kpm27216

8/19/25, 3:09 AM United States 1
B

Ballstone

8/19/25, 3:07 AM United States 1
LHT

Liam H Thomson

8/18/25, 6:09 PM Canada

Customer Support

EC-DFLT power plug / supply needed 2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

EC-CH2B - Cloning 22TB Drive - Mac OS 4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

4 Bay DS-SC4B two bays continually spinning up 3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re 6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs 3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises? 3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid 8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to? 3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90% 3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC 3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking 3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web. 2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay 2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive 2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking 2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

Problems with SK-TB4K KVM 2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

Clone 2TB Format External SSD Enclosure cannot handle other SSDs 2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

EC-SSD2 1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H 1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

SABRENT 2TB Rocket 4 Plus NVMe Gen4 Speed Issue 1/19/25, 9:47 PM • Prabath Gamage 1/20/25, 9:45 PM

Search

Latest topics

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

SB-TB4K power supply have bee sound on and LED off.

NVMe M.2 to PCIe Adapter

Latest posts

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

2-Port USB Type-C KVM USB-KCPD

Thermal pad thickness EC-SNVE

HB-BUP7 States Not Enough Power if more than 4 devices connected to This USB Hub

Forum statistics

Newest members

Robby Rickman

Robert DuBose

kpm27216

Ballstone

Liam H Thomson

Most liked authors

Sabrent

Aqualung

Almighty1

Kevin Li

mc1903

jaime pascual

The Sabrent Informer

strangelydim

Ryan K

Fox MacLure

EC-DFLT power plug / supply needed
2/21/23, 4:51 PM • maria mueller 4/23/25, 4:34 PM

EC-CH2B - Cloning 22TB Drive - Mac OS
4/21/25, 9:36 PM • Billl 4/22/25, 7:29 PM

4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM • Mark Levine 4/4/25, 4:03 PM

My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM • Jack Rose 4/1/25, 9:34 PM

USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM • gwatkins 3/31/25, 3:08 PM

How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM • wick94566 3/31/25, 6:58 AM

Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM • Giovanni Francesco 3/20/25, 3:00 PM

firmware update EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM • wynneke 3/11/25, 3:00 PM

My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM • freedevme 3/11/25, 3:00 PM

3.5 HDD DS-UFNC
3/6/25, 11:46 AM • Temo 3/10/25, 2:02 PM

Fourth blue light never stopped blinking
3/7/25, 7:22 AM • schallerp 3/10/25, 2:00 PM

Firmware website down Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM • mc1903 3/9/25, 1:33 PM

DS-SC5B Watts Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM • franklynnphoto 2/24/25, 2:42 PM

Control Panel Slow Write Speed crash Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM • techiej75 2/21/25, 1:40 PM

Sabrent EC-DFLT not recognized anymore - LED not blinking
2/10/25, 2:51 PM • corps0r 2/10/25, 4:24 PM

Problems with SK-TB4K KVM
2/7/25, 10:56 AM • Simon A 2/7/25, 3:14 PM

Clone 2TB Format External SSD Enclosure cannot handle other SSDs
2/1/25, 3:30 PM • martinez 2/2/25, 5:38 PM

EC-SSD2
1/30/25, 12:22 AM • george.dominguez7 1/30/25, 2:32 PM

HB-U4HP Shows up as a USB3.2 hub on laptops with i9-13900H
1/28/25, 12:57 AM • Marshall Lai 1/29/25, 2:04 PM

SABRENT 2TB Rocket 4 Plus NVMe Gen4 Speed Issue
1/19/25, 9:47 PM • Prabath Gamage 1/20/25, 9:45 PM