Home
Store
Blogs
Support
Login
Register
Forum
Support
Customer Support
Customer Support
Customer service and technical support.
Docking station, NAS (3)
Customer Service (1)
Rocket 4 Plus G (2)
SB-RKTB-4TB (1)
performance (1)
lockups (1)
freezing (1)
Rocket 4 Plus (1)
UASP (1)
5 Bay Dock (2)
EC-SS31, USB 3.1 Gen.1, Gen.2 (1)
Error (2)
Firmware (7)
True Image (1)
Setup (1)
EC-SSD2 (2)
5 Gbe Adapter (1)
Technical Support (1)
Dual-Sided M.2 SSD (1)
sn530 (1)
western digital (1)
USB-SW30 (1)
SB-RKT4P-4TB (1)
software (1)
firmware update (5)
SSC (1)
Control Panel (2)
SB-RKTQ-500 (1)
EC-WPTF (1)
EC-SSHD (1)
186
Topics
0
Followers
r
SB-TB4K
Trouble with TB4 KVM - downstream hub's non TB ports have no data
5/18/25, 6:54 AM
•
raman325
6/5/25, 1:39 PM
8
8
Posts
152
Views
S
Sabrent
6/5/25, 1:39 PM
@jay.m There may be. Please contact customer service via the website. Thank you.
TW
Cloning with EC-HD2B - Need help
5/22/25, 8:42 AM
•
Tom Whedbee
5/22/25, 11:04 AM
2
2
Posts
163
Views
S
Sabrent
5/22/25, 11:04 AM
@Tom Whedbee A sector-by-sector offline clone can take a very long time, unfortunately, although ...
a
DS-SC4B Drives shut down too fast
5/15/25, 10:13 AM
•
arwjr8
5/15/25, 12:19 PM
2
2
Posts
85
Views
S
Sabrent
5/15/25, 12:19 PM
@arwjr8 Sounds like a power management issue. This could be from operating system settings and/or...
a
NVMe enclosure
nvme
EC-SNVE
SABRENT EC-SNVE Enclosure (Issues)
5/7/25, 7:18 PM
•
alt_as_king
5/8/25, 11:19 AM
2
2
Posts
461
Views
S
Sabrent
5/8/25, 11:19 AM
@alt_as_king It depends on the definition of detected. Drives may not be shown as a drive letter ...
z
SABRENT USB 3.0 Docking Station crashing all of the USB drives on PC while downloading
4/15/25, 9:28 PM
•
zacharygellner14
5/2/25, 3:37 PM
6
6
Posts
343
Views
S
Sabrent
5/2/25, 3:37 PM
@zacharygellner14 CrystalDiskInfo reads the SMART values to show health information. In this case...
h
SB-ROCKET-NVMe4-1TB - second drive failure, warranty?
4/28/25, 12:15 PM
•
hostandmore
4/28/25, 3:55 PM
2
2
Posts
108
Views
S
Sabrent
4/28/25, 3:55 PM
@hostandmore Yes, these drives have a standard warranty. Please refer to technical support for se...
mm
EC-DFLT power plug / supply needed
2/21/23, 4:51 PM
•
maria mueller
4/23/25, 4:34 PM
6
6
Posts
1.2k
Views
S
Sabrent
4/23/25, 4:34 PM
@mebailey85 It should be the standard, which is positive inside. However, contact technical suppo...
EC-CH2B - Cloning 22TB Drive - Mac OS
4/21/25, 9:36 PM
•
Billl
4/22/25, 7:29 PM
2
2
Posts
108
Views
S
Sabrent
4/22/25, 7:29 PM
@Billl Thank you for the feedback.
ML
4 Bay DS-SC4B two bays continually spinning up
3/9/25, 2:12 PM
•
Mark Levine
4/4/25, 4:03 PM
6
6
Posts
133
Views
S
Sabrent
4/4/25, 4:03 PM
@Mark Levine Thank you for the update.
JR
My SD card won't work in my Macbook Pro 13" 2018 retina, but will work elsewhere like my camera and in my phone via a re
6/26/23, 6:51 PM
•
Jack Rose
4/1/25, 9:34 PM
6
6
Posts
383
Views
c
coyadaf611
4/1/25, 9:34 PM
I'm having the same problem right now, were you able to solve it?
g
USB-C 6 Port Hub with M.2 slot does not work with Opal SEDs
3/31/25, 12:17 PM
•
gwatkins
3/31/25, 3:08 PM
2
2
Posts
101
Views
S
Sabrent
3/31/25, 3:08 PM
@gwatkins I replied in the other thread, but I will check what chip we're using in that hub. We o...
How to ensure a stable Internet connection in office and industrial premises?
3/31/25, 5:47 AM
•
wick94566
3/31/25, 6:58 AM
3
3
Posts
81
Views
MelanieBriggs234
3/31/25, 6:58 AM
This is interesting to read because I never really thought about how different environments affec...
GF
Docking station on linux, random disconnects with "hub_ext_port_status failed (err = -71)" errors unraid
8/13/23, 10:45 PM
•
Giovanni Francesco
3/20/25, 3:00 PM
10
10
Posts
1.6k
Views
S
Sabrent
3/20/25, 3:00 PM
@geraldonlineorders This issue requires specific factors to arise and ideally is handled with USB...
w
firmware update
EC-SNVE - Firmware Update - How to?
3/9/25, 11:31 AM
•
wynneke
3/11/25, 3:00 PM
4
4
Posts
636
Views
S
Sabrent
3/11/25, 3:00 PM
@wynneke Yes, or the archive file can be extracted to a temporary folder and the executable run f...
f
My 2TB rocket 4 plus has health of 90%
3/11/25, 4:10 AM
•
freedevme
3/11/25, 3:00 PM
2
2
Posts
151
Views
S
Sabrent
3/11/25, 3:00 PM
@freedevme Three years is a long time. Most SSD warranties are only for five years. The health re...
T
3.5 HDD
DS-UFNC
3/6/25, 11:46 AM
•
Temo
3/10/25, 2:02 PM
6
6
Posts
141
Views
S
Sabrent
3/10/25, 2:02 PM
@Temo 40-pin is legacy but we do and did make products to handle that. 40-pin will be explicitly ...
s
Fourth blue light never stopped blinking
3/7/25, 7:22 AM
•
schallerp
3/10/25, 2:00 PM
2
2
Posts
266
Views
S
Sabrent
3/10/25, 2:00 PM
@schallerp This behavior is anomalous and has been marked for feedback. If this issue reoccurs, p...
Firmware
website down
Sabrent Rocket Control Panel v1.01b - Unable to download updates from web.
2/7/24, 4:26 AM
•
mc1903
3/9/25, 1:33 PM
8
8
Posts
1.3k
Views
HG
Herve G
3/9/25, 1:33 PM
Still no fix 😞
f
DS-SC5B
Watts
Sabrent 5bay DS-SC5B external 3.2 USB enclosure maximum watts per drive bay
2/22/25, 4:02 PM
•
franklynnphoto
2/24/25, 2:42 PM
4
4
Posts
254
Views
S
Sabrent
2/24/25, 2:42 PM
@franklynnphoto The internal PSU provides up to 135W of power with 15W of that going to USB, so 1...
t
Control Panel
Slow Write Speed
crash
Slow Speeds and Sabrent Rocket Control Panel Crashing on 2TB Rocket 4 Plus Drive
2/20/25, 2:20 PM
•
techiej75
2/21/25, 1:40 PM
2
2
Posts
234
Views
S
Sabrent
2/21/25, 1:40 PM
@techiej75 Check the drive's health with CrysalDiskInfo, in addition to the Rocket Control Panel,...
1
2 / 10
3
4
5
6
7
8
9
10
Search
Latest topics
View all
SB-RKT4P-4TB slower read speeds in linux over time
linuxssd
10/8/25, 5:48 PM
5
Customer Support
»
RoHS Document
hibiki.huang
10/7/25, 8:15 AM
1
Customer Support
»
DS-4SSD - maintain power state after dc power disconnection?
Brody Duncan
10/6/25, 4:29 AM
2
General Product Discussion
»
Disk monitoring/tools?
chrishands
9/26/25, 6:56 AM
3
General Product Discussion
»
PSA on Sabrent 5-bay USB enclosure – slow speeds when using all 5 drives?
paulajblanton
9/24/25, 7:51 AM
3
General Product Discussion
»
Latest posts
View all
S
Is possible and safe install and use Linux through Sabrent docking station?
Latest: Sabrent
10/23/25, 12:06 AM
General Product Discussion
S
What is your best suggestion(s) for a Thunderbolt adapter for M.2 NVMe to Laptop?
Latest: Sabrent
10/23/25, 12:05 AM
General Product Discussion
MJ
Is possible and safe install and use Linux through Sabrent docking station?
Latest: Manuel Jordan
10/19/25, 5:39 PM
General Product Discussion
MJ
What is your best suggestion(s) for a Thunderbolt adapter for M.2 NVMe to Laptop?
Latest: Manuel Jordan
10/19/25, 5:34 PM
General Product Discussion
S
Thunderbolt 5 hub + KVM/switch
Latest: Sabrent
10/18/25, 9:05 PM
Product Requests
Forum statistics
Page views (24h):
493
Page views (30d):
19,408
Topics:
329
Posts:
1,358
Members:
2,429
Newest members
View all
mtfrank
10/19/25, 11:27 PM
United States
a
arvynn
10/19/25, 12:41 PM
Singapore
potato
10/18/25, 12:56 PM
United Kingdom
AP
Andi P.
10/15/25, 7:01 PM
Austria
h
has.parmar
10/15/25, 4:21 PM
Canada
Most liked authors
S
Sabrent
91
Aqualung
14
TS
The Sabrent Informer
8
Almighty1
7
KL
Kevin Li
6
mc1903
5
AB
Alexey Basinov
5
jaime pascual
5
f
freebeer
3
s
strangelydim
3
View more
View less
Who like this post?
Thank you
Email Verification
An email with a verification link will be sent to your email address.
[Email is not found]
Please login to continue
Please login or register a new account to continue.
Login
Register
