I have a 4-bay Sabrent connect to a Mac Studio. I have 2 10TB drives in the Sabrent. When I put the Mac to sleep the Sabrent seems to go to sleep but after about 20 mins it wakes up for a few mins ...

USB4 40Gbps enclosures have been out for a while. Brands like Orico and Acasis have models on the market since 2021. Satechi just announced their own version. When will Sabrent join this fight? I'...

@Steve McNeil Please make sure the external power adapter is connected. If this still occurs with just a single drive, contact support for a replacement.

@Zippy Flagmaster The Acronis software checks the hardware string to make sure the device is one from Sabrent. You may be able to confirm the string and chipset with USB Device Tree Viewer. The EC-...

@Sabrent  I have the simple EC-SSHD  USB to SATA adapter. I have used your Acronis software before successfully, -- possibly before 2021,  to clone a ssd device for an upgrade. &nbs...

@Sabrent   I have a similar problem. I have the simple EC-SSHD  USB to SATA adapter. I have used your Acronis software before successfully possibly before 2021 to clone a ssd device ...

@Ma Ar I am aware of the Magnuson-Moss Warranty Act and general Right to Repair legislation. We do not have a "warranty void if broken" seal on this product and we make our warranty provisions clea...

Thanks for the answer. I thought that might have been how to get in but I was having trouble getting under the logo. I am actually a certified technician and know how to make repair on boards at t...

I just picked up the Dual docking station to read some drives that I removed from computers I am no longer using. When I connect the dock to my laptop everything works fine until I drop in a drive....

@lloyd gray Does the HDD spin up? If the LED indicator is not coming on it's possibly a power problem. USB power alone may not be sufficient.

Hi, I hadn't used my hdd adapter in several years. Today I took it out and plugged in two drives, one an ssd and one an hdd. My pc won't recognize either drive, either in file explorer or disk man...

@hannah That should be using the ASMedia ASM235CM but may be able to be confirmed with USB Device Tree Viewer. We do not currently offer a firmware update and do not support customer manipulation o...

I have the DS-SC5B - I don't see any firmware downloads for that product, just the manual.  The Windows power settings don't have any effect.

@Sabrent Thank you, that driver seemed to do the trick. I won't be back in the office, to physically try it out, till next week but I am at least not getting the error message anymore.

@Alex Kampas The EC-UASP is USB-powered with a SATA-USB chipset and the DS-4SSD takes a separate power adapter and is a SATA-USB chipset with a port multiplier chipset. The latter should be the JMS...

@hannah It's possible that some of these can be modified in firmware, as is the case with some enclosures and timeouts, but we do not officially support such user modifications. I am not sure if Wi...

@Maty Blanc This seems to be a Windows 11 problem with newer drivers. As I am sure you have discovered, the primary suggestion is to completely uninstall/remove the driver through Device Manager an...

I would like to add that auto-power on after a power failure would be a really great feature to have.  Also, I would very much like to be able to configure the timeout for disk inactivity.&nbs...

I have a couple of HGST (Apple branded) 1TB drives. When I put them in the Sabrent EC-UASP enclosure and connect them to a PC, they spin up and work just fine. The same drives, one at a time, both...

Hello, I recently updated my computer to Windows 11 and I am unable to use the "USB 2.0 To Serial DB9 Male RS 232 Cable Adapter". The pictures below show the error messages that I'm getting. Here a...