@mad-jester I was told no units shipped with the JMS561U. There is new firmware for the EC-UASP but not the DS-4SSD. I replied to you in the other thread that we asked the factory to update the har...

the 12V power plug left the building. What is the proper power plug to replace it with I looked online and in images saw 12V 2A power supplies. I this right? https://sabrent.com/products/EC-DFLT ...

@Jason C Cato Disregard.  I'm getting help via support email.

@Sabrent So WHICH chipsets should we be looking for in USB TREE VIEWER, if it is not JMS578??  

(I'm sorry that the discussion has switched off the original topic; I could open another discussion if it's preferable to avoid this. The reason I was looking at other enclosures is to solve a prob...

@mad-jester We opened up some units and they were not the JMS561U, despite the ID reflected in some utilities. However, we have requested that new DS-4SSDs be updated to a newer chipset that will n...

@t sornin We may test this, this week, after the long weekend. I need to verify the chipsets in both models and see if there's an alternative workaround or if we can source appropriate firmware.

@noniestager The unit can attach to a computer for traditional data transfers via USB. Check out software like Macrium Reflect Free, Clonezilla, or anything along those lines, for a full backup, al...

After disabling USB in the UEFI power management settings, the following behavior is observed: 5-bay Unit - all leds turn red, fans are turned off 10-bay Unit - all leds are turned off, fans ar...

First of all, thank you for taking the steps to reproduce and acknowledge this issue.  My only comment, if not clear in my initial post, regarding the statement, "This may be related to OS + y...

Do I have to take my current harddrive out of my PC or can I just back it up from the laptop and backup to any 3D SSD?  Remember, I am a rookie...not like the other guys.  I am just afrai...

@Thierry ... Make sure the power supply is connected from a tested outlet. If problems remain with device identification, contact the vendor or support for a refund/RMA.

Drive and dock not listed in Disk management or storage spaces. No traditional pop-up when I plug in usb 2 or usb 3 (the pop-up that say "new device detected". Absolutely no reaction from my cimp...

@Pascal Karls The TH-S3EA uses the Aquantia AQC107S ethernet chipset and unfortunately Marvell does not offer a firmware updater for macOS. It seems like there may be a compatibility issue with the...

@Thierry ... See if the drive is listed in Disk Management or Storage Spaces. The dock itself should also show up as a device in Device Manager.

@noniestager You would be purchasing a regular, internal HDD. Your current HDD could go into one bay and the new HDD the other so you can clone the original drive. This is not the only possible app...

  I have link-loss and packet loss problems with this NIC. Every 10 minutes or so it'll lose the link and it takes between 5 and 30 seconds to re-establish, impacting Applications. The cabl...

Hi, Just bought a new DS-4SSD dock but not recognized in USB3 or USB 2.SSD seem to be recognized by the dock (LEDs light up according to the number of discs plugged) but absolutely nothing by W10....

I have a Sabrent USB 3.0 SATA 2.5" & 3.5" Dual Bay Hard Drive Docking Station that was given to me for Christmas.  Obviously, someone thought I knew what I was doing.  What kind of ex...

@Keith Barton The Acronis, SSC, CP, and Firmware downloads are intended for Windows. Some functions can be done on other OS manually or with third party, such as changing the sector size or monitor...