@kturro chamorro Thank you. That looks to be the Via Labs VL715 USB to SATA bridge controller. This information should help you when contacting customer service through our main site to get the app...

@Sabrent Hello, I attach the screenshot of the tool that you provided me in order to solve the compatibility problem with disks larger than 2TB. 

Hi @Sabrent. i would like to know what happened to my request? it has been more than 10 days since the last communication and nothing has been answered. I am a bit frustrated with the situation bec...

@Theo Thompson You should have received an email today about this, hopefully this can be addressed. I have looked at the support history and apologize for the difficulty you had with this in the UK...

@Bruno Ranhel I sent you a private message with information that might help.

Requested an RMA for a faulty SB-RKTQ-8TB drive with Sabrent and they have been messing me about for 5 months. They have already approved the return but won't provide an RMA number or a replacement...

I know I messed up! My motherboard is the mini ITX Gigabyte X570-I Aorus Pro WiFi and it as a "wonderful" chipset/ssd active cooler with a very long screw, and with no guides, so as expected yours...

@Romuald van Velde If the update is not detected the device, special firmware from customer service may be required.

@Sabrent @Robert Pande any luck or progress regarding this problem? I have the same experience using a EC-SSHD SATA to USB adapter. I tested it on a 4 different PS5's and the attached SSD (870QVO) ...

@matt mcguinness exactly this happens to me and according to what I have read to many others. could you check if in the device manager it detects the unit as SCSI? if so @sabrent does not know tha...

@Matt McGuinness The drives need to be unallocated or using a file system that macOS recognizes. The drives should be physically recognized in Disk Utility. If not, please contact the customer serv...

I received my EC-DFLT yesterday and it does not recognize any of my HDDs. From 3TB to 8TB to 20TB. iMac 2018 running Ventura 13.3.1. All disks formatted as Mac OS Extended (Journaled). Should I ret...

@matt mcguinness Contact customer support through the link at the bottom of our main page. They should have a firmware update that will get you straight.

I just received my EC-DFLT today and it won't recognize any of my drives. From 3TB to 8TB to 20TB. Running Mac OS Ventura 13.0.1. All drives formatted as Mac OS Extended (Journaled). I purchased th...

@Jerry Levin Please see if the updated driver linked in my other reply helps at all.

@Jerry Levin There a driver you can download from here which might be useful.

Hi.I just purchased this unit, which came with a CD.  What in the world do I do with that???I'm guessing that this unit's been out there a while, and if so, are there f/w updates?  If so,...

Hello,I have a newly purchased "Sabrent USB-C DUAL 4K UNI DOCK STN w/USB-C PWR"When connected to my Dell XPS17 laptop via the USB-C-PD port, I can see both of my external SSD drives, along with my ...

@kturro chamorro The EC-DFLT can and does support larger drives. There is potentially some other problem. You likely require specific firmware which can be provided by the technical support team. C...

@kturro chamorro You can find information about contacting support and our policies at the bottom of our store's main page. You can also contact technical support here.