@Ryan Haver If possible, try the drive in a different machine or M.2 slot. Alternatively boot from another drive and see if this drive functions properly as a secondary drive or if the system works...

@EDGAR ALEGRE Do you mean internal drive? If external and shucked, be sure it is capable of working that way. Also make sure the drive is with 512B (512e) and not 4KB (4Kn) sectors. See if the driv...

@B. Segui I am not sure if this feature will be available or not. It's possibly designed this way to be power-saving. There may be work-arounds related to that. I am sending all information along a...

Hi,When the firmware fix will be released? Please, keep us updated. Currently, I am doing a review with some tests and this wrong starting behaviour it is important.

I'm having some serious issues with my new 4TB Rocket 4 Plus G (SB-RKTB-4TB). When doing things as simple as opening Chrome or Windows Explorer I/O operations seem to halt causing lockups and freez...

@jaime pascual Thank you. I will pass this information and have it double-checked, and tested if possible. This is a popular product.

It's the ASM1151EHope it is a fixable and easy change on the firmware. Default turned on and if you press it is turned off. wpuld be perfect and convenient IMO.For future versions or other similar ...

Hello, I bought SABRENT USB 3.0 to SATA External Hard Drive Lay-Flat Docking Station for 2.5 or 3.5in HDD, SSD [Support UASP and 20TB] (EC-DFLT) and it worked fine on all my 500GB Western Digital E...

@jaime pascual @B. Segui The DS-UCTB should be using the ASM235CM but I will confirm. You may be able to check with something like the USB Device Tree Viewer. You may be able to get the firmware re...

I have a similar situation, it remains OFF after a blackout never goes ON unless you press the power button for every HDD, this is very annoying :/ Maybe this behabiour can be fixed with some firm...

I have buyed recently a 10-bay sabrent (ds-uctb).Great product, great quality, I like it a lot.I would like to know if fs there any way in can I turn on all the disks at the same time and automatic...

@Aleks G It looks like this device currently uses the ASM1156 chipset so you may be able to check that for support. A general search seems to suggest support is uneven. I will ask the team, anyway,...

Tech specs say it is compatible with MOST systems,  but only mention Windows and Mac. Is it compatible with Linux / Unix systems and also NAS systems ? Does it support btrfs, zfs ext4, etc.,...

@Bruce Margolin The market has changed a bit so I will have to check on this and get back to you if I have updated information.

I had read on the Digital Trends website that you are planning to release a 16TB 2.5" SSD sometime this year.  Is this true?  And if so, when do you plan on releasing this and what will b...

@Ol'Man River Hey, I will look into this. The EC-SSHD can use more than one chipset but the firmware updater is intended for the JMicon JMS578. I believe this is an issue we are currently investiga...

Hi, I bought an EC-SSHD USB3 to SATA adapter. Looking on the download page, there is a firmware update tool offered for this device, but after downloading and starting it, it responds with  ...

@Rene Schuchter You're welcome. Had to double-check for the 2TB.

@Sabrent , thank you for your follow-up with clarification. 

@Ken Walsh Thank you for the update, that's good to hear.