@mhkgreer You can reach customer support from our main page. They may be able to give you more precise instructions. The idea is that you can identify the hardware in the enclosure with that applic...

Thank you.  This is a small step forward... Please be specific.  Using the Tree Viewer...how do I derive the chipset???  I don't see a "chipset" indicator.  If I need "technical...

@mhkgreer It's possible a firmware update would help. You can get this from technical support or from a link given below, but the chipset used must be known. USB Device Tree Viewer can help you der...

Thanks.  I'm trying to recover files from a hard drive removed from another computer.  My understanding is that if I 'initialize' the drive, it will overwrite / destroy all my files. ...

@NR42 I appreciate the feedback. Yes, we typically use Realtek chips in our enclosures as these tend to be the most highly regarded and can also handle both SATA and NVMe SSDs when dealing with M.2...

@mhkgreer As mentioned in the previous post, the drive will be available in Disk Management for formatting, partitioning, and drive letter assignment when powered on. The drive will be accessible i...

@Sabrent : I join what @N S was declaring. After removing the SSD (Samsung 970 Evo Plus 1To) from the enclosure (while offline, of course), I still saw a D: drive letter as soon as it was plugged i...

I have the same frustration and have found a lot of internet references to the problem...but no solutions.  Please provide a step-by-step guide to getting my EC-DFLT to be accessible on Window...

@sheepsqueez0r The drive should show in some applications, such as Disk Management, but not necessarily with a drive letter depending on its state.

SATA HDD inserted into docking station.USB cable connected.Power connected, blue light on and blinking.HDD is spinning. But it is not detected in Windows 11 under This PC. Is this compatible with ...

@z z Please contact technical support on the main website. The HDD is probably fine, it may be a device or power supply/adapter issue.

Started receiving Windows pings for a disconnected USB device this morning and found out it was the external dock for my HDD. Device would eventually reconnect a few moments afterwards, though I'm ...

@copper246 Yes, that should work.

Hello, I am purchasing a Seagate IronWolf Pro, 22TB, Enterprise NAS Internal HDD (ST22000NT001) and I wanted to know if the EC-KSL3 USB Enclosure will work with it. Thanks.

@Kaizo Trap What's funny is that we had users wanting to keep drives from going to sleep! In usage that is apparently from an OS setting for power management. In some cases, there are also power se...

Hi, I have a DS-SC5B 5-bay station and just wondering if it's normal for hard drives still running even after I turned off my PC power. After I turn off the PC at night, next morning when I touch ...

We have now implemented this as part of the product registration page for initial testing.

@Judy Fong Often it is difficult or impossible to retrieve data from modern memory devices. However, if the firmware files would help, you may be able to get this from one of our product managers. ...

For the time being, per-serial registration status should be discoverable here.

Hi, I have 2 Sabrent XC V60 II 256GB SD cards and both got corrupted within 5 days of each other. I sent both SD cards out to data recovery services to try to repair it. They said the firmware is ...