SATA HDD inserted into docking station.USB cable connected.Power connected, blue light on and blinking.HDD is spinning. But it is not detected in Windows 11 under This PC. Is this compatible with ...

@z z Please contact technical support on the main website. The HDD is probably fine, it may be a device or power supply/adapter issue.

Started receiving Windows pings for a disconnected USB device this morning and found out it was the external dock for my HDD. Device would eventually reconnect a few moments afterwards, though I'm ...

@copper246 Yes, that should work.

Hello, I am purchasing a Seagate IronWolf Pro, 22TB, Enterprise NAS Internal HDD (ST22000NT001) and I wanted to know if the EC-KSL3 USB Enclosure will work with it. Thanks.

@Kaizo Trap What's funny is that we had users wanting to keep drives from going to sleep! In usage that is apparently from an OS setting for power management. In some cases, there are also power se...

Hi, I have a DS-SC5B 5-bay station and just wondering if it's normal for hard drives still running even after I turned off my PC power. After I turn off the PC at night, next morning when I touch ...

We have now implemented this as part of the product registration page for initial testing.

@Judy Fong Often it is difficult or impossible to retrieve data from modern memory devices. However, if the firmware files would help, you may be able to get this from one of our product managers. ...

For the time being, per-serial registration status should be discoverable here.

Hi, I have 2 Sabrent XC V60 II 256GB SD cards and both got corrupted within 5 days of each other. I sent both SD cards out to data recovery services to try to repair it. They said the firmware is ...

@dawie.f.nel Thank you both for reporting this. I have sent the information in to see if this can be rectified.

@to.bo The 512GB Micron is rated for <5.5W active read while the 4TB SN850X could be as much as 8.0W. So, this might be a power issue. Phones are generally not designed to handle that kind of lo...

I have the same issue, I registered a bunch of drives, but can't find them under my name now?

Hello, I was using with success the sabrent ec-snve + MICRON MTFDKBA512TFK-1BC15ABYY SSD nvme 500Gb to stock files for my smartphone (samsung s22 with one UI 6.0 android). But I recently bought a ...

@Jean-Phillipe Andergassen I have your name in our system, but will check into this to see about registered products. Thank you.

@sean.farringtonib Possibly the power supply or dock has failed. As for the previous comment from vivek, we tested this with a 20TB HDD and had no issue.

@robinhaynes We would like to offer at least a bootable firmware option, if possible, and I've sent that request down the pipeline. Windows To Go through Rufus could work in the meantime but I unde...

@Kevin Li We do offer a U.2 adapter (EC-U2SA) now, so we are exploring other interfaces but I don't think we have anything that ambitious currently planned. We have looked at docking stations and b...

@Kevin Li Correct, the cost of higher-end switches and the low demand for that level of performance for a consumer product has us experimenting with something more reasonable with the EC-P3X4. It i...