@Jason Udell I have your name in the system but do not see a ticket. I'm passing this on to a specialist that handles this and will be in touch by next week/Monday if not sooner.

I submitted Tickets for my cards with no response.  I have a 4TB and 2TB neither card work.  I will boot the PC and they will give me errors unable to read/write windows cannot.  Th...

@mad-jester Hmm, not aware of coil whine being an issue, will look into this.

Actually, no. The coil whine is in DS-5R15 itself, not in its power adapter, and it's too loud to use comfortably. DS-4SSD was completely silent. And those two power adapters look exactly the same,...

@Sabrent I bought one! Hotplug and hotswap seem to be fine. Seems like each bay is a separate USB device, unlike DS-4SSD. So, apparently it's a USB hub with five SATA controllers, without a SATA ...

@glenramirez You might need a TB4 dock + KVM switch, see the comments here. Some Apple hardware only supports one external display otherwise.

When switching from my Dell laptop to either a Mac-mini M1, or Macbook Air M2, the Apple Studio Display is not recognized but my 24 inch ASUS monitor starts up fine. When I switch back to the Dell...

@Steven Fischer Looking into this, thank you for the feedback. We will be fixing the listings.

https://www.amazon.ca/dp/B0C74SWVD5 is your item listing on the Canadian Amazon store.  It does still state: Control two computers or devices with just one mouse and one keyboard via two US...

You also sell the USB-CKDH for a fraction of the price (only $170 CDN) - but it appears to do everything that the more expensive TB4 KVM does? It also states on your Amazon storefront:  "You ...

@richly z Might need a spudger or similar, check under the logo. Might be possible to get it up using putty or similar and maybe some heat to assist.

@Steven Fischer We've clarified on the table listing that it can charge either device but only one at a time.

@michael.flournoy You may contact customer service on the main website and request a firmware update, if available. No such update should be required for the hub to be detected, however. Driver-wis...

And I just received an email back from Israel in Sabrent Tech support: Thank you for contacting Sabrent Tech Support. I'm glad to assist you today.   Based on the specifications of the KVM ...

I did send this off to support via the chat link - but thought we should have a topic here that's searchable for everyone that has purchased Sabrent's Thunderbolt 4 KVM. The posting on several sit...

Hi, i understand the warranty implications of opening the case, it's out of period now but - but i can't seem to find a way in to the case! i have taken off the feet, nothing there, the thunderbolt...

I have a powered 7-port USB-C hub (HB-3A4C) that is not recognized by windows 11.  Is there a driver or something that is missing?

@Eugen What is passed depends on the hardware/monitor and how it's configured. If it's going over Thunderbolt, then it should work, that is to say if it's more than just the display data going over...

@chrissgroi I will check up on this but, if possible, try a different cable or an adapter (USB-A) if possible.

@Sabrent Could you clarify the answer? Technically, the camera and sound are attached. They are built into the monitor. They work through the same thunderbolt when I attach a monitor to my laptop. ...