@Tom Whedbee A sector-by-sector offline clone can take a very long time, unfortunately, although I'm not sure if that's the issue here. Drive health can impact the process as well. Formatting shoul...

@raman325 Different vendors have different return policies. If it's possible to go through the retailer, that should be the first option. If not, it would be part of the process in engaging our cus...

I am using a EC-HD2B HDD Docking Station and Cloner to offline clone a 3.5-inch 2TB Seagate Barracuda onto a 3.5-inch 10TB Barracuda Pro hard drive.  All started well; the first light, 25%, st...

@Sabrent much appreciated! Let mek now if there are any other details I can provide to help the investigation. Regarding a replacement, is that something I would do through you or Microcenter? If...

@raman325 Hey, I've reported this to the team. We're going to check in on this. The serial looks good and it's possible a firmware update will fix it, in which case you can get one from customer se...

@amit.bagaria We recommend technical support as they will often have the newest firmware options. 

@robertd As long as the motherboard supports PCIe bifurcation, it passes the lanes through and is transparent to the system. This means it works with software RAID. Bifurcation in this case would h...

@xdarius550 did you get any response from the Technical staff? I also want to update my firmware. I am currently on 1.25.7 and it has issues of random stopping while copying large files.

I have Veeam immuatble backup servers in place (Ubuntu, software raid) that currently uses spinning drives.  I'd like to move to RAID NVMe drives, again using Linux software RAID.  Does t...

Hi, I recently purchased a TB4 KVM from Microcenter (pretty sure I got the last one!). It works great as a KVM, but I've noticed that I can't use USB-A or non TB USB-C ports on hubs that are conne...

@arwjr8 Sounds like a power management issue. This could be from operating system settings and/or from the UEFI (BIOS) settings. This might be under the USB heading, too. You would need to change t...

I have two DS-SC4B enclosures. Each one hooked up to a different computer. On one enclosure the drives will stay on for about 10 minutes or so. On the other enclosure they shut down in a minute or ...

@Manuel Jordan Hey Manuel. We have Thunderbolt/Thunderbolt 5 and USB4 enclosures in the process of being released. We sell Thunderbolt 3 devices for external SSDs, as well as SSDs that are self-enc...

Hello Sabrent Thanks for the reply Pls, could you provide each link of all the mentioned products? Thank You

@alt_as_king It depends on the definition of detected. Drives may not be shown as a drive letter for a variety of reasons, if they are not formatted for example. In some cases they would need prepa...

So, I purchased the EC-SNVE NVMe/SATA Enclosure it is currently on V1.33.44 I have a Samsung 980 PRO 2TB PCIe Gen4 V-NAND NVMe SSD.My motherboard can detect it but after I plug it in with the provi...

@john Interesting, thank you for the feedback!

For the record, it works perfectly with unraid and xfs.

@zacharygellner14 CrystalDiskInfo reads the SMART values to show health information. In this case it could be useful to see if the HDDs are otherwise acting normally. Although, I think in this case...

@Sabrent So I have done a software/driver update, and I have tried every drive on my pc, including external hubs and the problem still persists, I have no idea what I'm doing with Crystaldiskinfo