I just bought the switch and hooked up a Windows laptop, a Mac Mini and and a Windows 11 desktop. I don't seem to be able to wake up the Windows machines using mouse/keyboard. I can do that only on...

@PhishDad If possible, try a different USB cable. If that fails, contact customer service and see what they say. In some cases they may have a firmware update, in others they will advise you to try...

@Leonard Canavan I am currently having the exact same issue as well... hoping I can get an answer from support

Hello, this enclosure is continiously losing it's connection to the computer (no longer recognized in file explorer after a period of time). It initially only did it a couple times a week, but no d...

@Sabrent thank you

@bill_jangles Contact the place you purchased it from first, if possible. If you didn't register the product serial on our site, the warranty may be limited. Customer service may be able to assist ...

Hey there.  I got a 4t rocket plus in January as a gift. Things has worked perfectly. Today, while I was using my laptop it just upped and died... I tried it in both slots in a second compute...

@markpariente Please contact customer service with this information to see if they have an alternative path for updating the firmware. Make sure to run the application in administrator mode if you ...

I have a pair of SB-ROCKET-NVME4-2TB drives that I'd like to update the firmware of. I downloaded the Sabrent Control app on Windows 11 and it shows me both drives have firmware version RKT401.1. W...

I was able to add all the disk under the Storage Space. I should used this option at the begining. Thanks for your help. 😉  

@Eric Beauchamp In Windows these drives might be captured by Storage Spaces for pooling and may need to be manually removed from that.

Thanks a lot for the quick answer and sorry for the delay. The 5 disks are from different companies (1x 1.5TB + 4x 1TB). I tried many combination (without the 1.5TB, 2x-3x-4x 1TB) and the result i...

@Eric Beauchamp What hard drives are you using? Certain drives might have issues. Also, if possible, verify that the cable is working, try a different USB port if possible, and also try a different...

Hello! I'm unable to set the unit as any volume type. Each time I tried, I got (after the popups) this error: [virtual disk] Operation is not supported by the objec I searched for this error, bu...

@johnwheeler If the drives are identical and known to be working, it should work. If the drives are slightly off in capacity, as even a "1TB" drive could be 1000GB or 1024GB, the offline clone won'...

The drives are from identical Dell PCs. The first one cloned successfully, but none of the other have. I've tracked down some older drives, and it's working (256GB to 512GB drive), so I have to won...

@sabrent.frostbite902 Be sure to try all suggestions above, such as different cables/ports/systems and a check on firmware revision if possible. Unfortunately, USB can be a bit finicky for this sor...

@johnwheeler The drives have to match in capacity or offline sector-by-sector cloning won't work. If that isn't the issue, then you may have to have the unit replaced.

I have an EC-SSD2, and I'm trying to make a few copies of a sk Hynix HFS001TEJ9X101N 1TB drives. I was able to make 1 copy of the drive, but the next 2 drives won't start the cloning process. With ...

I'm experiencing this issue on Ubuntu 24.04 LTS.I have tried defaults, options usb-storage quirks=174c:55aa:t and options usb-storage quirks=174c:55aa:u.  In both configurations I get the foll...