@techiej75 Check the drive's health with CrysalDiskInfo, in addition to the Rocket Control Panel, and see if any issues are highlighted. We recommend backing up any data on the drive that is import...

I have a Asus Crosshair VIII X570 Wifi with a 5950X and 2x 2TB Rocket 4 Plus drive (C and D) running Windows 11 24H2. Today I noticed that my backups were much slower than ususal. Drive D is only...

@colin If it's hot-pluggable/hot-swappable it should be safe by design, although I can understand it's less than ideal.

I'm learning to live with it, as long as it's safe to plug in a drive while the bay's power is on. You can't tell any more as the indicator light is dark unless there's a drive in the bay.

@geraldonlineorders We do post general firmware updates, but for specific issues it's best to contact support directly.

@yuxuan liang We have taken feedback of the TB4 into consideration, which includes cooling.

@Sabrent thanks.  

Are you saying there is a firwmare update available for the DS-UCTB array? this is something that boggles my mind how Sabrent doesn't have this posted on their website ?!!?!?! 

@Sabrent Thunder bolt 4 kvm is a grate product with originality. I am happy to see the tb5 version. But could it less heat? :p

@Aqualung If/when we have anything to announce, you'll know! We are working with Intel for our TB5 product releases and want the smoothest launches possible.

@Sabrent , any news on this front?

@colin Please contact technical support/customer service on the main site. I'm not aware of this particular issue.

Is it true that the drive bay lights no longer turn on if powered up when no HD is installed with firmware 200416_D1_3C_81? Can this be rolled back?

@corps0r Something could have happened during the night, such as overheating or something else, but it's not possible to know. You can contact our technical support/customer service team via the ma...

Hey All,I am experiencing an issue with my new Sabrent EC-DFLT. I had it running for couple of hours with different hard drives and everything worked fine initially.Recently, I did a backup of some...

@Simon A This seems to be an issue with how the Apple devices or macOS are handling the display drivers or handling DP Alt Mode. I'd recommend checking and maybe posting in the Apple support forums...

I cannot get this device to reliably switch.     My setup is straightforward:    Laptop 1: M2 MacBook  Laptop 2: M4 MacBook   Monitor: Apple XDR Pro Display, wi...

@general+sabrent The setup for OP is a bit unusual and such a setup can have unforeseen issues. Depending on the KVM used and the configuration of the computers and hardware/accessories, it may act...

Sorry to bring up an old thread, do you feel that https://sabrent.com/products/usb-kcpd would suffer from the same issues with the device thinking a monitor is plugged in, even if it isnt?

One thing that can happen on Windows is that the Storage Spaces utility can 'capture' drives for use in a pool and you have to remove it from that before normal operations can be done. This could r...