Hello, when im trying to update the firmware of my Rocket Q 2280 im getting an error, connection error, network error check your firewall. https://imgur.com/a/dKU7zdZ

@alex Running this through a quick AI prompt, the suggestions are: update kernel/OS, update firmware for the Thunderbolt controller, ensure TB security settings (some may be in UEFI/BIOS) are less ...

@Sabrent any ideas? :)

How can I disable the 10 min sleep timer of the enclosure? As I understand my unit uses the ASM1053E chip, as it's not compatible with the Sabrent firmware update tool, and it has a built in sleep ...

Hey folks, I bought a HB-U4HP from Amazon a few months ago because my laptop (a Dell Inspiron 16 Plus 7640, with the discrete GPU) only has a single USB-C port and I need multiple external monitors...

The V:P is 152d:a578 - it's how I determined it to be JMS578, and didn't alter it. And the firmware version was 124.03.00.01

I bought the SABRENT USB 3.2 10Gbps Type C Tool Free Enclosure for M.2 PCIe NVMe and SATA SSDs (EC-SNVE) to use with a Raspberry Pi 4 and the Western Digital WD_BLACK 2TB SN770 NVMe drive. When co...

WTF. We'll start there. Control Panel launches and then autoclosing after a quick splash of "scanning drives" I have purchased 3 Thunderbolt 3 drive enclosures from you, two Rocket 2TB, and 6 Ro...

@akay We do sometimes offer the firmware, but it depends on the chipset being used. Some products have/use multiple chipsets over time. Sometimes this can be determined with USB Device Tree Viewer,...

@bogner.f The originals started at 4778608300001, ones higher than 47786080301794 have the native fix but some below this were handfixed. 4782x should be newer.

i just received the switch from amazon and its serial number starts with 4782, similar to @Andre Kay's. so, i received an old version? kind of a bummer...

I did, but was told there was no "firmware update available" and that "firmware availability depends on the manufacturing batch of the item". I appreciate the answers, but I wasn't asking for any u...

@xanthe7585 You will have to clarify which hub. I'm not aware of that specific model, but it might be a typo. As for the Rocket 4 Plus, don't confuse it with the Rocket 4 (old), Rocket 4 (new), or ...

Hello everyone 🙂 I hope that everything is good on your end; I purchased a Sabrent USB C hub Model HB T3HP recently in an attempt to arrange my workspace and connect multiple devices to my laptop,...

@akay Should be okay, but please contact customer support with this information on our website if concerns remain.

Hello. My EC-KSL3 came with firmware 124.03.00.01. I was unable to use read S.M.A.R.T data off it, so I thought I'd experiment around with other firmware to see if I can get it working somehow, bu...

@hulid I appreciate your thorough research and concern regarding the recent firmware supply chain attack involving Sabrent. 😀

@dbr91m You can use enclosures or adapters for that, depending on the drive type.

Hallo, and I have question - because I've only bought this to run my old HDDs with photos, files etc. on my laptop - there is any way to do this?  With best regards Mike

@Giovanni Francesco Hi Giovanni, i've got the same problem here. May I ask where did you add the "options usb-storage quirks=174c:55aa:t" option in your unraid system? I'm failing to find the right...